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Standard Support

This plan allows you to get an initial response within 2 business days for severe and showstopper issues (included in Wwise Premium license). The support queue is based on the order received and severity. Includes:

  • Email support (local business hours in Montreal -5 GMT, Beijing +8 GMT and Tokyo +9 GMT)
  • Escalated to development team as needed
  • Initial response (Mon-Fri) within 2 business days for severe and showstopper issues
  • Max 20 tickets per year
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Plus Support

Product assistance with unlimited tickets and initial response within 1 business day.

In addition to standard support benefits, this plan includes:

  • Initial response (Mon-Fri) within 1 business day for severe and showstopper issues
  • Priority queue position. Any major or showstopper ticket goes 'next in line' rather than be based on order received.
  • Unlimited number of support tickets
Contact us

PAY2GO Support

Allows you to purchase a single support ticket, paid upfront online.

Similar to standard support benefits, includes:

  • Email support
  • Initial response (Mon-Fri) within 2 business days for severe and showstopper issues
  • Queue based on order received and severity
Purchase PAY2GO Support

Audiokinetic Holiday Schedule

Audiokinetic Support is available during regular business hours: Monday to Friday from 9AM to 5PM (EST). Please note that support will not be provided during holidays. Initial response time is defined per support plan.

Holidays Dates
Labour Day September 03, 2018
Thanksgiving October 08, 2018
Audiokinetic Holiday December 24, 2018
Christmas December 25, 2018
Audiokinetic Holiday December 26-28, 2018
Audiokinetic Holiday December 31, 2018