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Can't seem to run 2017 versions on my Mac (OS10.10.5). Install no problem, but won't start.

+3 votes
Title says it all. I installed 2017.1.1.6340 and was unable to run it. No errors, it just won't start. I tried rebooting, I tried uninstalling and reinstalling, I tried a different 2017 version (2017.1.0.6302) but no difference. Can't start the software. 2016 works as normal.
demandé 7-Sep-2017 dans General Discussion par Beatrix Moersch (3,280 points)
rouvert 15-Sep-2017 par Bernard R. (Audiokinetic)
I'm having the same issue but with 2017.1.0 and I'm using MacBook Pro running (OS10.12.1).
commentée 7-Sep-2017 par Adrian A. (100 points)
do you see any error message?
commentée 8-Sep-2017 par Bernard R. (Audiokinetic) (35,110 points)
Did you have the latest version of the Launcher? Can you try to uninstalling Wwise, update your Launcher, and re-install Wwise?
commentée 8-Sep-2017 par Bernard R. (Audiokinetic) (35,110 points)
I updated to the latest version of the launcher before installing 2017. I tried uninstalling and reinstalling with no luck. There is no error message. A video of the issue and the log has been sent to AK so fingers crossed.
commentée 8-Sep-2017 par Beatrix Moersch (3,280 points)
Have you tried uninstalling and reinstalling the previous Wwise versions as well?
commentée 8-Sep-2017 par Samuel L. (Audiokinetic) (23,300 points)
I have not and would prefer not to. I'm working on a professional project that requires it. I'm in contact with AK and they are looking into the issue (I'm not the only one reporting it). If it comes to that I will, but waiting for now.
commentée 8-Sep-2017 par Beatrix Moersch (3,280 points)
Could you try running the following command in the terminal:

rm -rf ~/Library/Application\ Support/Wwise2017

Then, try to start Wwise 2017.1.1 from the Launcher and see if you obtain the same behavior.
commentée 8-Sep-2017 par Samuel L. (Audiokinetic) (23,300 points)
After booting Wwise 2017.1.1 it stayed open longer - just in terms of the software name top left and the icon in the tray on the bottom. I was able to navigate into the menu and select "open project", but at that point 2 instances vcredist_x64 run and attempt to install Microsoft Visual C++ 2013 Redistributable (x64) and (x84). I did agree to the terms and install these during the original installation. However this time after install Wwise 2017 successfully opened. Thanks!
commentée 8-Sep-2017 par Beatrix Moersch (3,280 points)

1 Réponse

+1 vote
 
Meilleure réponse
  • Open a terminal
  • run the following command in the terminal:
    rm -rf ~/Library/Application\ Support/Wwise2017
  • Then, try to start Wwise 2017.1.1 from the Launcher and see if you obtain the same behavior.
répondu 15-Sep-2017 par Bernard R. (Audiokinetic) (35,110 points)
sélectionné 15-Sep-2017 par Beatrix Moersch
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