Audiokinetic's Community Q&A is the forum where users can ask and answer questions within the Wwise and Strata communities. If you would like to get an answer from Audiokinetic's Technical support team, make sure you use the Support Tickets page.

Having issue with installing Wwise launcher

0 votes

I have been trying to install the Wwise Launcher for 2 days and have been getting this same error every time "There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor"

Is there a solution to fix this

Any help is appreciated

asked Jan 17, 2019 in General Discussion by karthik j. (100 points)

1 Answer

0 votes

Try each of these steps, and between each of them, try re-launching the Wwise Launcher msi:

  • Make sure you have the latest Windows updates installed. 
  • Make sure you have not windows updates pending, by restarting your computer. 
  • Reboot the computer.
  • Disable your anti-virus.
  • Use the Microsoft Program Install Utility:
    1. Visit the Microsoft Program Install and Uninstall Utility website.
    2. Click Download, then click Open.
    3. Follow the instructions
answered Jan 18, 2019 by Bernard R. (Audiokinetic) (35,090 points)
I have tried all these steps and its still not working.
...