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Install operation completed with errors - User did not grant permission

0 votes

Hi there,
I'm trying to install Wwise on my MacBook Pro but I keep getting the following error as it tries to install it:
"Install operation completed with errors - User did not grant permission".

I've even tried installing it using the offline installer but I get the same error. I've made the big mistake of installing Catalina on my laptop, and I know Wwise has been having some problems with Wwise, but I should still be able to install it, right?

I can't seem to copy the log because the max length is 8000 characters?

asked Apr 23, 2020 in General Discussion by Nicolas V. (130 points)
i have the same issue
I have the same issue, but none of the provided solutions works for me.
I'm blocked.

4 Answers

+2 votes
I'm having what sounds like a similar issue on PC:-

2020-12-18T21:32:51.874Z: wwise.2019_2_8_7432: EndOperation='prepare_prerequisites'
2020-12-18T21:32:51.876Z: wwise.2019_2_8_7432: BeginOperation='install_prerequisites'
2020-12-18T21:32:53.176Z: post (0): https://www.audiokinetic.com/wwise/launcher/?action=allBundles err:null statusCode:200 PROXY: null
2020-12-18T21:32:56.609Z: Error: Unable to start the installation process. The user hasn't granted permission.
2020-12-18T21:32:56.609Z: Tracking: launcher/installStandalone/wwise.2019_2_8_7432/prerequisites-error
2020-12-18T21:32:56.611Z: Installation failed: error installing prerequisites
2020-12-18T21:32:56.613Z: wwise.2019_2_8_7432: EndOperation='install_prerequisites'
2020-12-18T21:32:56.616Z: wwise.2019_2_8_7432: Error:'Error: Installation failed: error installing prerequisites'
2020-12-18T21:32:56.617Z: Tracking: launcher/error/wwise.2019_2_8_7432/Error: Installation failed: error installing prerequisitesError: Installation failed: error installing prerequisites
    at Object.<anonymous> (C:\Program Files\Wwise Launcher\resources\app.asar\core\backend\prerequisites-install.js:72:19)
    at Generator.next (<anonymous>)
    at fulfilled (C:\Program Files\Wwise Launcher\resources\app.asar\core\backend\prerequisites-install.js:5:58)
    at processTicksAndRejections (internal/process/task_queues.js:97:5)
2020-12-18T21:32:56.619Z: Error Error: Installation failed: error installing prerequisites
answered Dec 18, 2020 by Ollie (200 points)
+3 votes
why no person can reslove this problem?
answered Dec 21, 2020 by yuan m. (240 points)
0 votes
I'm experiencing this issue installing Wwise 2021.1.5.7749 on Mac.

Does anyone have any Mac solutions to this problem?

Thanks in advance!
answered Jan 17, 2022 by Mark D. (140 points)
+1 vote
 
Best answer

For PC

See Install operation completed with errors - User did not grant permission

For Mac

First make sure there is no pending update for your Wwise Launcher and that you have tried rebooting your Mac.
Then, make sure you are installing to a location for which the logged-in user has write access to, and that your user is an Administrator. When starting the installation, a "WwiseLauncher Password Prompt" should appear.
Failure to enter valid credentials or this prompt not appearing due to internal failure is the cause of the "User did not grant permission" error.



If this prompt does not appear, there are additional steps you can take to identify the issue.

Open Terminal.app and attempt to run the following command, which should trigger a password prompt:

osascript -e 'do shell script "echo foo" with administrator privileges'

If, instead of the above mentioned password prompt, you get the following message:

osascript: can't open default scripting component.

It indicates something is preventing the Apple Script to execute, which is likely also the cause why the Wwise Launcher isn't able to show the password prompt.
You can find out what component is blocking this feature by running:

sudo dtruss -n osalang -t open

In the terminal and looking at the output, a list of components causing the issue should be listed.
Removing those components (users have reported problematic components coming from 
/Library/Audio/Plug-Ins/Components) should allow to trigger the prompt properly when running the osascript command mentioned above, and by extension should allow the Wwise Launcher to show the prompt as well.

If you are unable to trigger the prompt after following these steps, contact Customer Support.

answered Jan 18, 2022 by Samuel L. (Audiokinetic) (23,220 points)
selected May 31, 2022 by Samuel L. (Audiokinetic)
Your solution didn't work for me but lead me to this post: https://www.reddit.com/r/MacOS/comments/f37ybt/comment/ibtwf1s/?utm_source=share&utm_medium=web2x&context=3
which solved my issue.
Hi Samuel, I'm getting the same issue, from the administrator user and with sorted permissions for the volume where I'm trying to install.
Osascript command got no responses in terminal.
Please advise me what to do.
Actually I missed the reddit post by Ni C that worked. I copy it here for whoever struggles with that issue:

Open two terminals and in one terminal run:

sudo fs_usage -w -f filesys osalang | grep Library/

This will attempt to list file system events triggered by the osalang command, and will filter the output to only list events having to do with files with "Library/" in their path (where problems are likely to occur).

In the other terminal run:

osalang -L

Normally, this tries to list the available osa scripting language components.

In the output, I found unexpected opens being issued to an audio plug-in that I completely forgot I tried to install. After removing the non-operative Audio plug-in and reopening Script Editor, everything I noted above worked properly!
How do I know which one I should delete??? That's too many plugins here
This did not work for me, but I did make a  folder called Audiokinetic      
That seemed to fix it.
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