"Audio File Importer" Bug on Mac

Question

Hello,

I sometimes have a recurring problem with Wwise 2021.1.6. I work on a Mac, and I wonder if it's not coming from there....
When I want to import a sound, I drag and drop and sometimes it doesn't work (although it did before). If I try with Shift + I, I arrive on the "Audio File Importer". I select the destination folder and after selecting it, I have a "Windows" window that opens and asks me again where the destination folder is located.... Then, when I click on Add Files, I choose my file but when I click on OK, it does not appear in the Audio File Importer..... impossible to import a sound...
The only solution I found when it does that is to restart Wwise... It's a bit annoying to work like that... sometimes it works, sometimes not...

Is a 100% Mac interface in the planning? I have the impression that these problems are related to the "Wine" freeware which sometimes doesn't work properly ....

There are sometimes other bugs like this, but I can't remember them all

Sincerely,

Théophile Demarcq

Comments

Even restarting Wwise, then restarting the Mac still doesn't work... I don't see a solution and I can't work on it anymore

Do others have this problem?

This is a Mac M1 on Monterey if that helps you find the problem

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I got the same problem with my Macbook M1 max .

It seems version 2021.1.7 don't fits for the chips ??I don't truly know .More than that, I can't play or preview any sound files in it.

But if I open up the older version (2019.2.14) it could work properly.

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Hmmm, I just managed to do that by removing the accents from the letters. "En français dans le texte, nous avons pleins d'accents et autres symboles..."  ;o)
Did I get lucky?

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Check also the paths if they do not contain special symbols

Answer 1

Hi Théophile, thank you for reporting these issues.

I can reproduce your failure to import issue when using accented text: the file path shows a double ".wav" extension, and this is likely to be the cause of the bug.
I can also reproduce the Windows-style file browser that shows after the macOS native one.

I've logged these bugs in our system as:

• WG-59100 Mac Authoring: Fail to import audio sources with accented letters
• WG-59187 Mac Authoring: Audio Files Importer destination browser shows a double Windows dialog

These are currently scheduled for the next patch of 21.1.

Note that you can always submit bug reports through the Wwise Launcher: see Reporting Wwise Bugs.

Comments

Thank you for the reply

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Update on this issue: I have identified the root cause to be in Wine. A workaround can be implemented on our side, but it will unfortunately not make it into 21.1.9. The fix is currently targeted at 21.1.10 and 2019.2.15.