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This plan allows you to get an initial response within 2 business days for severe and showstopper issues (included in Wwise Premium license). The support queue is based on the order received and severity. Includes:
Product assistance with unlimited tickets and initial response within 1 business day.
In addition to standard support benefits, this plan includes:
Allows you to purchase a single support ticket, paid upfront online.
Similar to standard support benefits, includes:
Get help from the Wwise Community Q&A! Ask questions, find answers and share expertise with Wwise users around the world.
Audiokinetic Support is available during regular business hours: Monday to Friday from 9AM to 5PM (EST). Please note that support will not be provided during holidays. Initial response time is defined per support plan.
| Holidays | Dates |
| Easter Monday | April 02, 2019 |
| Patriots' National Day | May 21, 2019 |
| Québec's National Holiday | June 25, 2019 |
| Canada Day | July 02, 2019 |
| Labour Day | September 03, 2019 |
| Thanksgiving | October 08, 2019 |
| Audiokinetic Holiday | December 24, 2019 |
| Christmas | December 25, 2019 |
| Audiokinetic Holiday | December 26-27, 2019 |
| Audiokinetic Holiday | December 30-31, 2019 |
