Product assistance with unlimited tickets and initial response within 1 business day.

In addition to standard support benefits, this plan includes:

• Initial response (Mon-Fri) within 1 business day for severe and showstopper issues
• Priority queue position. Any major or showstopper ticket goes 'next in line' rather than be based on order received.
• Unlimited number of support tickets

Allows you to purchase a single support ticket, paid upfront online.

Similar to standard support benefits, includes:

• Email support
• Initial response (Mon-Fri) within 2 business days for severe and showstopper issues
• Queue based on order received and severity