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Standard Support

This plan allows you to get an initial response within 2 business days for severe and showstopper issues (included in Wwise Premium license). The support queue is based on the order received and severity. Includes:

  • Email support (local business hours in Montreal -5 GMT, Beijing +8 GMT and Tokyo +9 GMT)
  • Escalated to development team as needed
  • Initial response (Mon-Fri) within 2 business days for severe and showstopper issues
  • Max 20 tickets per year
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Plus Support

Product assistance with unlimited tickets and initial response within 1 business day.

In addition to standard support benefits, this plan includes:

  • Initial response (Mon-Fri) within 1 business day for severe and showstopper issues
  • Priority queue position. Any major or showstopper ticket goes 'next in line' rather than be based on order received.
  • Unlimited number of support tickets
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Pay2Go Support
(coming soon)

Allows you to purchase a single support ticket, paid upfront online.

Similar to standard support benefits, includes:

  • Email support
  • Initial response (Mon-Fri) within 2 business days for severe and showstopper issues
  • Queue based on order received and severity