This plan allows you to get an initial response within 2 business days for severe and showstopper issues (included in Wwise Premium license). The support queue is based on the order received and severity. Includes:
Product assistance with unlimited tickets and initial response within 1 business day.
In addition to standard support benefits, this plan includes:
Allows you to purchase a single support ticket, paid upfront online.
Similar to standard support benefits, includes:
Get help from the Wwise Community Q&A! Ask questions, find answers and share expertise with Wwise users around the world.
Audiokinetic Support is available during regular business hours: Monday to Friday from 9AM to 5PM (EST). Please note that support will not be provided during holidays. Initial response time is defined per support plan.
|Easter Monday||April 13, 2021|
|Patriots' National Day||May 18, 2021|
|Audiokinetic Holiday||June 12, 2021|
|Québec's National Holiday||June 24, 2021|
|Canada Day||July 01, 2021|
|Labour Day||September 07, 2021|
|Thanksgiving||October 12, 2021|
|Audiokinetic Holiday||December 23-24, 2021|
|Christmas||December 25, 2021|
|Audiokinetic Holiday||December 28-31, 2021|
Get help from the Wwise Community! Ask questions, find answers and share expertise with Wwise users around the world.
Consult our online documentation, watch our tutorial videos or check out the sample projects.
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