Wwise Support Policy
The following outlines Audiokinetic's Wwise Support Policy as it pertains to the various versions of Wwise:
The following outlines Audiokinetic's Wwise Support Policy as it pertains to the various versions of Wwise:
Audiokinetic fully supports the ultimate and penultimate major versions of Wwise through public code patch releases.
Support is given for the antepenultimate version of Wwise, unless a newer version could be used to solve the reported issue.
Creative Services agreements can be reached to extend support of the antepenultimate version of Wwise through private code patches.
Best effort support with no guarantees is given for the preantepenultimate and older versions of Wwise. Creative Services agreements may be reached to extend support, if technically possible.
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This plan allows you to get an initial response within 2 business days for severe and showstopper issues (included in Wwise Premium license). The support queue is based on the order received and severity. Includes:
Product assistance with unlimited tickets and initial response within 1 business day.
In addition to standard support benefits, this plan includes:
Allows you to purchase a single support ticket, paid upfront online.
Similar to standard support benefits, includes:
Get help from the Wwise Community Q&A! Ask questions, find answers and share expertise with Wwise users around the world.
Audiokinetic Support is available during regular business hours: Monday to Friday from 9AM to 5PM (EST). Please note that support will not be provided during holidays. Initial response time is defined per support plan.
| Holidays | Dates |
| Patriots' National Day | May 24, 2021 |
| Québec's National Holiday | June 24, 2021 |
| Canada Day | July 01, 2021 |
| Labour Day | September 06, 2021 |
| Thanksgiving | October 11, 2021 |
| Remembrance Day | November 11, 2021 |
| Audiokinetic Holiday | December 22-24, 2021 |
| Christmas | December 27, 2021 |
| Audiokinetic Holiday | December 28-31, 2021 |
