Please be advised that the Audiokinetic offices will close at 3:00 p.m. EST on December 22nd, 2017 for the holiday period, and will reopen on Wednesday January 3rd, 2018 at 09:00 a.m. EST. Learn more.

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Standard Support

This plan allows you to get an initial response within 2 business days for severe and showstopper issues (included in Wwise Premium license). The support queue is based on the order received and severity. Includes:

  • Email support (local business hours in Montreal -5 GMT, Beijing +8 GMT and Tokyo +9 GMT)
  • Escalated to development team as needed
  • Initial response (Mon-Fri) within 2 business days for severe and showstopper issues
  • Max 20 tickets per year
Contact us

Plus Support

Product assistance with unlimited tickets and initial response within 1 business day.

In addition to standard support benefits, this plan includes:

  • Initial response (Mon-Fri) within 1 business day for severe and showstopper issues
  • Priority queue position. Any major or showstopper ticket goes 'next in line' rather than be based on order received.
  • Unlimited number of support tickets
Contact us

PAY2GO Support

Allows you to purchase a single support ticket, paid upfront online.

Similar to standard support benefits, includes:

  • Email support
  • Initial response (Mon-Fri) within 2 business days for severe and showstopper issues
  • Queue based on order received and severity
Purchase PAY2GO Support

Audiokinetic Holiday Schedule

Audiokinetic Support is available during regular business hours: Monday to Friday from 9AM to 5PM (EST). Please note that support will not be provided during holidays. Initial response time is defined per support plan.

Holidays Dates
Christmas December 25, 2017
Between Christmas and New Year's Day December 26-31, 2017
New Year's Day January 01-02, 2018
Easter Monday April 02, 2018