커뮤니티 Q&A

Audiokinetic의 커뮤니티 Q&A 포럼에 오신 것을 환영합니다. 이 포럼은 Wwise와 Strata 사용자들이 서로 도움을 주는 곳입니다. Audiokinetic의 직접적인 도움을 얻으려면 지원 티켓 페이지를 사용하세요. 버그를 보고하려면 Audiokinetic 런처에서 Bug Report 옵션을 사용하세요. (Q&A 포럼에 제출된 버그 보고는 거절됩니다. 전용 Bug Report 시스템을 사용하면 보고 내용이 담당자에게 정확히 전달되어 문제 해결 가능성이 크게 높아집니다.)<segment 6493>

빠르고 정확한 답변을 얻으려면 질문을 올릴 때 다음 팁을 참고하세요.

  • 구체적인 내용을 적어주세요: 무엇을 하려는지, 혹은 어떤 특정 문제에 부딪혔는지 설명하세요.
  • 핵심 정보를 포함하세요: Wwise와 게임 엔진 버전, 운영체제 등 관련 정보를 함께 제공하세요.
  • 시도한 방법들을 알려주세요: 문제 해결을 위해 이미 어떤 단계를 시도해봤는지 설명해주세요.
  • 객관적인 사실에 초점을 맞추세요: 문제의 기술적 사실을 중심으로 설명하세요. 문제에 집중할수록 다른 사람들이 더 빠르게 해결책을 찾을 수 있습니다.

Error Launching with new download

+2 투표
Today I was trying to get back into Wwise after i hadn't used it for a few months. I launched what I had and it launched fine. Then I was prompted to download the latest version and now after many uninstalling and reinstalling attempts I just get the error, 'Unable to launch Electron app at /Applications/Wwise Launcher.app/Contents/Resources/app.asar/node_modules/@launcher/launcher Error: Failed to get 'documents' path at Object.<anonymous> (/Applications/Wwise Launcher.app/Contents/Resources/app.asar/node_modules/@launcher/core-main/dist/utils/paths.js:16:43)...'

It goes on from there. Further I no longer see an AudioKinetic folder in my Apps. I see Wwise. Same thing under Application Support.

Is there anyway to get a completely fresh Wwise download as if I never installed it before?

Thank You,

Eric
General Discussion의 Eric S. (120 포인트) 로 부터

3 답변

0 투표
Hi! I have the same problem. Windows 11 Pro with last updates can't open WWISE Launcher!
Stepan L. (150 포인트) 로 부터
Hello Stepan! If you get the same error message as the original author of the question, please make sure your Documents folder is in the default location. Otherwise, please provide more info on the issue you are facing!
Regards,
Oleksandr
Oleksandr P. (1.2k 포인트) 로 부터
All works fine. Thank you.
Stepan L. (150 포인트) 로 부터
0 투표
Hello Eric,

Sorry to hear this is not working for you! The error you've posted indicates an OS configuration and/or compatibility issue, so unfortunately I don't think re-installing Wwise from clean state would solve it.

The issue seems to stem from the Audiokinetic Launcher not being able to locate your Documents folder. Have you by any chance updated/changed configuration related to that folder prior to the issue's first occurance?

Please let us know if this helps resolve your issue. If the issue persists, I'll be happy to further investigate it with you!

Regards,

Oleksandr
Oleksandr P. (1.2k 포인트) 로 부터
+1 투표
Hello. I had this same problem in MacOs Meterey and the error was generated because I had changed the configuration of the documents folder by removing it from ICloud Drive which had converted the folder as a hidden directory in the path MacOS/User/"YourProfile". What I did was show the hidden files and remove the shortcut to documents which automatically created the documents directory again. This solved the problem. In fact, several problems that also occurred in other software due to the same thing were solved.

Regards
Felipe C. (160 포인트) 로 부터
This helped me fix it, thank you!
Ethan Slogotski (110 포인트) 로 부터
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