Community Q&A

Welcome to Audiokinetic’s community-driven Q&A forum. This is the place where Wwise and Strata users help each other out. For direct help from our team, please use the Support Tickets page. To report a bug, use the Bug Report option in the Audiokinetic Launcher. (Note that Bug Reports submitted to the Q&A forum will be rejected. Using our dedicated Bug Report system ensures your report is seen by the right people and has the best chance of being fixed.)

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+2 votes
I'm trying to install Wwise 2023.1.0.8367 via Wwise launcher, but during "Performing install operation" it's stuck on:

Processing Authoring.Documentation.Tar.Xz...
Processing Authoring.Documentation.MasteringSuite.Tar.Xz...
Processing Authoring.Documentation.ConvolutionReverb.Tar.Xz...
Processing Authoring.Documentation.Reflect.Tar.Xz...
Processing Authoring.Documentation.SoundSeed.Tar.Xz...
Processing Authoring.Documentation.IZotope.Tar.Xz...
Processing Authoring.Documentation.McDSP.Tar.Xz...
 

It hangs like this for a while, and then the installation stops with "Could not download". Creating offline installer has the exact same results. Trying in on a different PC also brings the same errors. I'm able to install previous versions of Wwise without problems. Has anybody else encountered this issue?
in General Discussion by Igor A. (120 points)
Same exact problem on Mac OS
same here. tried both servers from professional and personal account. filed a bug report through the launcher.

1 Answer

0 votes
We are aware of the problem and are working on resolving it. See https://www.audiokinetic.com/qa/12476/wwise-2023-1-0-8367-installation-issue-under-investigation for updates.
by Guillaume R. (Audiokinetic) (10.3k points)
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