Community Q&A

Welcome to Audiokinetic’s community-driven Q&A forum. This is the place where Wwise and Strata users help each other out. For direct help from our team, please use the Support Tickets page. To report a bug, use the Bug Report option in the Audiokinetic Launcher. (Note that Bug Reports submitted to the Q&A forum will be rejected. Using our dedicated Bug Report system ensures your report is seen by the right people and has the best chance of being fixed.)

To get the best answers quickly, follow these tips when posting a question:

  • Be Specific: What are you trying to achieve, or what specific issue are you running into?
  • Include Key Details: Include details like your Wwise and game engine versions, operating system, etc.
  • Explain What You've Tried: Let others know what troubleshooting steps you've already taken.
  • Focus on the Facts: Describe the technical facts of your issue. Focusing on the problem helps others find a solution quickly.

nstallation problem on mac (high sierra)

0 votes 
Hello, newbie here! I deleted (manually) wwise because I was having problems exporting soundbanks (lesson 102). Now I'm trying to reinstall (mcOS 10.13.6 High Sierra) but the launcher gives me this problem.... Help please!!!

"Command failed: sh -c 'mkdir -p "/Applications/Wwise 2023.1.0.8367";chown pippo "/Applications/Wwise 2023.1.0.8367";mkdir -p "/Library/Application Support/Audiokinetic";chown :_wwise_launcher "/Library/Application Support/Audiokinetic";chown -R pippo "/Library/Application Support/Audiokinetic/Wwise 2023.1.0.8367";chmod -R ug+rwx,o+rx "/Library/Application Support/Audiokinetic";find /Applications/Audiokinetic \( -type f -or -type d \) -not -name ".DS_Store" -exec chown :_wwise_launcher {} +;find /Applications/Audiokinetic \( -type f -or -type d \) -not -name ".DS_Store" -exec chmod -R ug+rwx,o+rx {} +' chown: /Library/Application Support/Audiokinetic/Wwise 2023.1.0.8367: No such file or directory find: /Applications/Audiokinetic: No such file or directory find: /Applications/Audiokinetic: No such file or directory"

Thanx everyboy!

in General Discussion by filippo c. (100 points)

1 Answer

0 votes
We are aware of an issue where the installation on macOS will fail if the directory "/Applications/Audiokinetic" does not exist. This is the default location for installing Wwise, and it seems in your case you targeted "/Applications" directly.

We are sorry for the inconvenience. As a workaround until this issue is fixed, target the default install location of "/Applications/Audiokinetic" or manually create the "Audiokinetic" directory under "/Applications".
by Samuel L. (Audiokinetic) (23.6k points)
Problem solved by using a software uninstaller and then reinstalling Wwise. My mistake in the "manual" uninstallation. Thanx!
by filippo c. (100 points)
Powered by Question2Answer
...