コミュニティQ&A

Audiokineticのコミュニティ主導のQ&Aフォーラムへようこそ。ここはWwiseとStrataのユーザのみなさまがお互いに協力し合う場です。弊社チームによる直接のサポートをご希望の場合はサポートチケットページをご利用ください。バグを報告するには、Audiokinetic LauncherのBug Reportオプションをご利用ください。(Q&AフォーラムではBug Reportを受け付けておりませんのでご注意ください。専用のBug Reportシステムをご利用いただくことで、バグの報告が適切な担当部門に届き、修正される可能性が高まります。)

最適な回答を迅速に得られるよう、ご質問を投稿される際は以下のヒントをご参考ください。

  • 具体的に示す:何を達成したいのか、またはどんな問題に直面しているのかを具体的に示してください。
  • 重要な詳細情報を含める:Wwiseとゲームエンジンのバージョンやご利用のOSなど詳細情報を記載してください。
  • 試したことを説明する:すでに試してみたトラブルシューティングの手順を教えてください。
  • 事実に焦点を当てる:問題の技術的な事実を記載してください。問題に焦点を当てることで、ほかのユーザのみなさまが解決策を迅速に見つけやすくなります。

0 支持

Hello, I've been adding an installation of Wwise in the Wwise Launcher via the Add Existing button, but I get the following error.

Could not add existing install

EACCES: permission denied, open '/Applications/Audiokinetic/Wwise2023.1.8.8601/install-entry.json'n'

Any advice to how to solve it?

Best,

Balandino.

Here is the log:

2024-11-29T09:49:40.401Z: ====== System Data ======

2024-11-29T09:49:40.401Z:    Audiokinetic Launcher 2024.1.0.4408

2024-11-29T09:49:40.401Z:    locale: en-GB

2024-11-29T09:49:40.401Z:    exe: /Applications/Wwise Launcher.app/Contents/MacOS/Wwise Launcher

2024-11-29T09:49:40.401Z:    app: /Applications/Wwise Launcher.app/Contents/Resources/app.asar

2024-11-29T09:49:40.401Z:    node version: v16.17.1

2024-11-29T09:49:40.401Z:    argv:/Applications/Wwise Launcher.app/Contents/MacOS/Wwise Launcher

2024-11-29T09:49:40.401Z:    userData: /Users/40016249a/Library/Application Support/WwiseLauncher

2024-11-29T09:49:40.401Z:    appData: /Users/40016249a/Library/Application Support

2024-11-29T09:49:40.401Z:    module: /Applications/Wwise Launcher.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Electron Framework

2024-11-29T09:49:40.401Z:    home: /Users/40016249a

2024-11-29T09:49:40.401Z:    temp: /var/folders/1s/05_gbr051138jzdtyrzx2b240000h5/T/

2024-11-29T09:49:40.401Z:    LOGS_PATH: /var/folders/1s/05_gbr051138jzdtyrzx2b240000h5/T/WwiseLauncher/Log

2024-11-29T09:49:40.401Z: ==========================

2024-11-29T09:49:40.401Z: 

2024-11-29T09:49:40.390Z: Loaded settings from /Users/40016249a/Library/Application Support/WwiseLauncher/Json/settings.json: {"logUrl":"https://logstash.gowwise.com/wwiselauncher","domains":{"fCRM":"https://www.audiokinetic.com","blobApi":"https://blob-api.gowwise.com"},"schemaVersion":"1.0","postTrackingIntervalSec":900,"showDevTools":false,"disableAutoUpdate":false,"disableSha1Checks":false,"disableInstallCleanup":false,"disablePromoteVersionAlerts":false,"verboseLog":false,"allowInvalidCertificate":false,"concurrentInstallSteps":3,"concurrentUnpackSteps":2,"writeFileBufferSize":5242880,"debugCredentials":{"email":"","password":""},"autoDetectExistingInstalls":true,"skipAkWwiseInstall":false,"delayDurations":{"day":86400000,"week":604800000,"forever":1e+101},"alertRemindLater":[],"pollingInterval":3600000,"surveyTimeout":1209600000,"surveyRefreshInterval":3600000,"request":{"default":{"maxAttempts":2,"delay":1000,"timeout":10000,"maxTimeoutMultiplier":0},"download":{"maxAttempts":6,"delay":null,"timeout":10000,"maxTimeoutMultiplier":2},"proxy":{"maxAttempts":1,"delay":1000,"timeout":2000,"maxTimeoutMultiplier":0}},"downloadDir":null,"maxDownloadDirSize":32212254720,"locale":"en-US","preferredLanguage":null,"font":"noto","usageDataCollection":true,"strataSort":"latest","strataFilters":{"creators":[],"downloadedOnly":false,"updatesAvailable":false},"showLanguageSelect":false}

2024-11-29T09:49:40.391Z (Info): Checking missing settings...

2024-11-29T09:49:40.401Z: Loaded settings from /Users/40016249a/Library/Application Support/WwiseLauncher/Json/settings.main.json: {"mainWindowBounds":{"x":0,"y":0,"width":1100,"height":900,"minWidth":300,"minHeight":0,"maximizable":true},"analyticsRepostAttempts":{},"unitySettings":{"validExecutables":{}},"userLocalId":"200d79373720f01c3234f1edcf096200"}

2024-11-29T09:49:40.401Z: Initializing module: app-service

2024-11-29T09:49:40.402Z: [app-service] RUNNING_WITH_IGNORE_SSL = "false"

2024-11-29T09:49:40.403Z: Tracking: temp-files/cleanup/complete totalSize:200994635 files:[]

2024-11-29T09:49:40.403Z: Initializing module: backup

2024-11-29T09:49:40.404Z: Backup: Found a backup for version 2024.1.0.4408, skipping backup creation.

2024-11-29T09:49:40.664Z: Initializing module: install

2024-11-29T09:49:40.664Z: Initializing module: install-bundle

2024-11-29T09:49:40.665Z: Initializing module: eula-history

2024-11-29T09:49:40.668Z (Warning): Unable to load eula-history.json because it doesn't exist: Error: ENOENT: no such file or directory, open '/Users/40016249a/Library/Application Support/WwiseLauncher/Json/eula-history.json'

2024-11-29T09:49:40.668Z: [InstallTable]: Initializing module: install-table

2024-11-29T09:49:40.668Z: [InstallTable]: Reloading table

2024-11-29T09:49:40.669Z: Tracking: /launcher/install-table/migrate/skip

2024-11-29T09:49:40.669Z: default bundles path /Users/40016249a/Library/Application Support/WwiseLauncher/Json/wwise-projects-info.json

2024-11-29T09:49:40.669Z: Could not execute operation 'Load Default Bundles match': ENOENT: no such file or directory, open '/Users/40016249a/Library/Application Support/WwiseLauncher/Json/wwise-projects-info.json'

2024-11-29T09:49:40.670Z: Initializing module: recent-project

2024-11-29T09:49:40.670Z: Initializing module: install-progress

2024-11-29T09:49:40.670Z: Initializing module: project-zipper

2024-11-29T09:49:40.670Z: Initializing module: local-projects

2024-11-29T09:49:40.670Z: Initializing module: system

2024-11-29T09:49:40.670Z: Initializing module: download

2024-11-29T09:49:40.670Z: Initializing module: bundle-action

2024-11-29T09:49:40.670Z: Initializing module: unity

2024-11-29T09:49:40.670Z: Initializing module: samples

2024-11-29T09:49:40.670Z: Initializing module: about

2024-11-29T09:49:40.670Z: Initializing module: tasks-service

2024-11-29T09:49:40.671Z: Initializing module: signin

2024-11-29T09:49:40.673Z: Signin: Loaded JWT from file.

2024-11-29T09:49:40.677Z: Initializing module: wwise

2024-11-29T09:49:40.677Z: Initializing module: auto-update

2024-11-29T09:49:40.677Z: Auto-update: checking for new WwiseLauncher version

2024-11-29T09:49:40.677Z: Auto-update: current version 2024.1.0.4408

2024-11-29T09:49:40.678Z: Initializing module: article

2024-11-29T09:49:40.678Z: Error trying to remove legacy launcher: [object Object]

2024-11-29T09:49:40.678Z: Initializing module: videos

2024-11-29T09:49:40.678Z: Initializing module: CRM

2024-11-29T09:49:40.678Z: Initializing module: promote-versions

2024-11-29T09:49:40.678Z: Initializing module: analytics

2024-11-29T09:49:40.679Z: Checking for deferred analytics (init)

2024-11-29T09:49:40.679Z: [Strata]: Initializing module: Strata

2024-11-29T09:49:40.681Z: Posting deferred analytics file analytics-deferred-posts-{691a27f78841e2f288fc198f462e7c5a}-{0ec5cb86b05843c06f3cdba3b996c613}.json

2024-11-29T09:49:40.681Z: Posting deferred analytics file analytics-deferred-posts-{a0f789780ac22e069c1473982168e7b8}-{3e27b30b3c2a68a0dff4af6d247e66a8}.json

2024-11-29T09:49:40.926Z: Retrieving articles feed

2024-11-29T09:49:40.926Z: Retrieving videos feed

2024-11-29T09:49:40.926Z: Tracking: launcher/pageVisit/

2024-11-29T09:49:40.927Z: Tracking: launcher-react/perf/start/time:1

2024-11-29T09:49:40.927Z: *** Modules Initialization Done! ***

2024-11-29T09:49:40.983Z: Retrieving articles feed

2024-11-29T09:49:41.256Z: GET (1): https://blob-api.gowwise.com/products/versions/?category=Launcher succesful.

2024-11-29T09:49:41.487Z: GET (8): https://blob-api.gowwise.com/v4/products/versions/launcher.2024_1_0_4408 succesful.

2024-11-29T09:49:41.490Z: Latest version is 2024.1.0.4408; Already have 2024.1.0.4408 installer on disk

2024-11-29T09:49:41.491Z: Auto-update: current version is up to date.

2024-11-29T09:49:41.668Z: POST (0): https://www.audiokinetic.com/wwise/launcher/?action=alerts succesful.

2024-11-29T09:49:41.732Z: POST (2): https://

Balandino Di Donato (590 ポイント) General Discussion
Maybe check the permissions of your installation folder, since it's a "permission denied" error?

One thing that stands out to me in this log is "2024-11-29T09:49:40.404Z: Backup: Found a backup for version 2024.1.0.4408, skipping backup creation."

But your error is about version Wwise2023.1.8.8601, not 2024.1.0.4408.

And you're getting errors about files missing in your Wwise Launcher files.
If nothing else works, maybe all uninstall versions of Wwise and uninstall + reinstall Wwise Launcher, maybe double check to  clear out these directories after uninstalling?

Please sign-in or register to answer this question.

...