Community Q&A

Welcome to Audiokinetic’s community-driven Q&A forum. This is the place where Wwise and Strata users help each other out. For direct help from our team, please use the Support Tickets page. To report a bug, use the Bug Report option in the Audiokinetic Launcher. (Note that Bug Reports submitted to the Q&A forum will be rejected. Using our dedicated Bug Report system ensures your report is seen by the right people and has the best chance of being fixed.)

To get the best answers quickly, follow these tips when posting a question:

  • Be Specific: What are you trying to achieve, or what specific issue are you running into?
  • Include Key Details: Include details like your Wwise and game engine versions, operating system, etc.
  • Explain What You've Tried: Let others know what troubleshooting steps you've already taken.
  • Focus on the Facts: Describe the technical facts of your issue. Focusing on the problem helps others find a solution quickly.

Wwise Installer white box

0 votes

When I run the installer I just get a blank white box and cannot install because of this. I noticed the buttons are still usable but just hidden, does anyone know a fix?

more info*

computer specs:

AMD Phemnom II x4 955, 3.2 Ghz

Sapphire HD 5770 1GB

8 GB RAM

http://oi42.tinypic.com/30lgoqt.jpg here is a picture of what happens when I launch the installer.

 

And here is a link to the log http://pastebin.com/1ufKYJrP

 

thanks

in General Discussion by scott b. (100 points)
edited by scott b.

2 Answers

0 votes

Try the following:

Install .NET 4.0 from Microsoft:
http://www.microsoft.com/en-ca/download/details.aspx?id=17851

Reboot.

Try again, please post your installation log (Go to %temp%, use this site to paste: http://pastebin.com)

Please give more information about your configuration.

by Bernard R. (Audiokinetic) (35.8k points)
I tried .NET 4.0 and it wont instal lbecause I have the same or higher version already installed.

I pasted the log for wwise here http://pastebin.com/1ufKYJrP

thanks for the reply btw, much appreciated
by scott b. (100 points)
Maybe updating the video card drivers would be something to try.  if it does not work, then look at my other answer.
by Bernard R. (Audiokinetic) (35.8k points)
0 votes
Here is a workaround:
  • Go to the download page
  • Click the "Standalone Setup Components" link
  • download the following files:
    •  Wwise Authoring (32-bit) (17.14 MB)
    •  Wwise Authoring (64-bit) (18.88 MB)
    •  Wwise Authoring Data (231.50 MB)
    •  SDK Common
    •  SDK Windows
(You can also download the other msi files if you wish)
 
After downloading the files, do for each file:
  • double-click msi file 
  • wait until installation finished
  • go to next file
by Bernard R. (Audiokinetic) (35.8k points)
I actually tried this earlier today and it worked :) thanks for they reply
by scott b. (100 points)
Powered by Question2Answer
...