Community Q&A

Welcome to Audiokinetic’s community-driven Q&A forum. This is the place where Wwise and Strata users help each other out. For direct help from our team, please use the Support Tickets page. To report a bug, use the Bug Report option in the Audiokinetic Launcher. (Note that Bug Reports submitted to the Q&A forum will be rejected. Using our dedicated Bug Report system ensures your report is seen by the right people and has the best chance of being fixed.)

To get the best answers quickly, follow these tips when posting a question:

  • Be Specific: What are you trying to achieve, or what specific issue are you running into?
  • Include Key Details: Include details like your Wwise and game engine versions, operating system, etc.
  • Explain What You've Tried: Let others know what troubleshooting steps you've already taken.
  • Focus on the Facts: Describe the technical facts of your issue. Focusing on the problem helps others find a solution quickly.

I can not Log in, download new version. [closed]

0 votes
Could not retrieve Wwise versions from server. unable to verify the first certificate

Log:

2017-09-15T08:24:30.587Z: Failed to repost failed analytics: Error: unable to verify the first certificate
2017-09-15T08:24:30.590Z: POST(1): https://audiokinetic.scdn2.secure.raxcdn.com/wwise/launcher/?action=log err:Error: unable to verify the first certificate statusCode:no response PROXY: null
2017-09-15T08:24:30.590Z: Failed to repost failed analytics: Error: unable to verify the first certificate
2017-09-15T08:24:30.591Z: POST(5): https://audiokinetic.scdn2.secure.raxcdn.com/wwise/launcher/?action=log err:Error: unable to verify the first certificate statusCode:no response PROXY: null
2017-09-15T08:24:30.591Z: Failed to repost failed analytics: Error: unable to verify the first certificate
2017-09-15T08:24:30.607Z: POST(8): https://audiokinetic.scdn2.secure.raxcdn.com/wwise/launcher/?action=log err:Error: unable to verify the first certificate statusCode:no response PROXY: null
2017-09-15T08:24:30.607Z: Failed to repost failed analytics: Error: unable to verify the first certificate
2017-09-15T08:24:30.609Z: POST(7): https://audiokinetic.scdn2.secure.raxcdn.com/wwise/launcher/?action=log err:Error: unable to verify the first certificate statusCode:no response PROXY: null
2017-09-15T08:24:30.609Z: Failed to repost failed analytics: Error: unable to verify the first certificate
2017-09-15T08:24:30.615Z: POST(6): https://audiokinetic.scdn2.secure.raxcdn.com/wwise/launcher/?action=log err:Error: unable to verify the first certificate statusCode:no response PROXY: null
2017-09-15T08:24:30.616Z: Failed to repost failed analytics: Error: unable to verify the first certificate
2017-09-15T08:24:30.618Z: POST(9): https://audiokinetic.scdn2.secure.raxcdn.com/wwise/launcher/?action=log err:Error: unable to verify the first certificate statusCode:no response PROXY: null
2017-09-15T08:24:30.618Z: Failed to repost failed analytics: Error: unable to verify the first certificate
2017-09-15T08:24:30.621Z: POST(4): https://audiokinetic.scdn2.secure.raxcdn.com/wwise/launcher/?action=log err:Error: unable to verify the first certificate statusCode:no response PROXY: null
2017-09-15T08:24:30.622Z: Failed to repost failed analytics: Error: unable to verify the first certificate
2017-09-15T08:24:30.625Z: POST(12): https://audiokinetic.scdn2.secure.raxcdn.com/wwise/launcher/?action=log err:Error: unable to verify the first certificate statusCode:no response PROXY: null
2017-09-15T08:24:30.625Z: Failed to repost failed analytics: Error: unable to verify the first certificate
2017-09-15T08:24:30.628Z: POST(10): https://audiokinetic.scdn2.secure.raxcdn.com/wwise/launcher/?action=log err:Error: unable to verify the first certificate statusCode:no response PROXY: null
2017-09-15T08:24:30.629Z: Failed to repost failed analytics: Error: unable to verify the first certificate
2017-09-15T08:24:30.630Z: POST(13): https://audiokinetic.scdn2.secure.raxcdn.com/wwise/launcher/?action=log err:Error: unable to verify the first certificate statusCode:no response PROXY: null
2017-09-15T08:24:30.630Z: Failed to repost failed analytics: Error: unable to verify the first certificate
2017-09-15T08:24:30.635Z: POST(11): https://audiokinetic.scdn2.secure.raxcdn.com/wwise/launcher/?action=log err:Error: unable to verify the first certificate statusCode:no response PROXY: null
2017-09-15T08:24:30.635Z: Failed to repost failed analytics: Error: unable to verify the first certificate
2017-09-15T08:24:30.637Z: Initializing module: signin
2017-09-15T08:24:30.638Z: Signin: Guest JWT requested.
2017-09-15T08:24:30.639Z: Tracking: launcher/perf/start/time:4
2017-09-15T08:24:30.640Z: *** Modules Initialisation Done!
2017-09-15T08:24:30.666Z: Tracking: launcher/pageVisit/
2017-09-15T08:24:30.684Z: Retrieving articles feed
2017-09-15T08:24:30.685Z: Requesting RSS feed:https://www.audiokinetic.com/qa/feed/questions.rss
2017-09-15T08:24:30.711Z: Tracking: launcher/unity/installedVersion/
2017-09-15T08:24:30.712Z: Tracking: launcher/unity/installedVersion/
2017-09-15T08:24:30.713Z: Tracking: launcher/unity/installedVersion/
 
...

2017-09-15T08:30:38.133Z: POST(33): https://audiokinetic.scdn2.secure.raxcdn.com/wwise/launcher/?action=allBundles err:Error: unable to verify the first certificate statusCode:no response PROXY: null
2017-09-15T08:30:38.133Z: Could not retrieve the bundles. Error: 'unable to verify the first certificate'
2017-09-15T08:30:38.133Z: Auto-update: checking for new WwiseLauncher version
2017-09-15T08:30:38.133Z: Auto-update: current WwiseLauncher version 2017.8.30.686 is up to date
2017-09-15T08:30:52.456Z: Tracking: launcher/openLog
closed as a duplicate of: 登录的时候出现问题：unable to verify the first certificate
in General Discussion by 俊山 (100 points)
closed by Bernard R. (Audiokinetic)
Powered by Question2Answer
...