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Cannot Download Wwise 2018.1.4

0 votes

Hi,

I've never had trouble downloading a version of Wwise before, however I cannot get 2018.1.4 from the Wwise launcher.

When the progress bar gets to about 90% and is downloading "Authoring_x64_Release.Main.Tar.xz it stops and I get this error:

"After Multiple Attempts. The Wwise Launcher is still unable to connect to the server. If the server is down, it should return momentarily. Please However, verify your internet connection before trying again"

My internet is fin, I'm using it for every other browser and application I have active and curiously I could download 2018.1.3 without a hitch, this only happens to me with 2018.1.4

 

Following is a  partial paste of my log, in case somebody can help me to figure out this matter , I've tried so far in 3 different days at different times without success.


2019-01-26T14:57:03.585Z: Starting download at byte '0' for 'http://770e3a439aaf2c9135fc-aac4a92b01b5349a0eba47893610eeb2.r70.cf5.rackcdn.com/Wwise_v2018.1.4_Build6807_Authoring_x64.Release.Main.tar.xz' using proxy null
2019-01-26T14:57:13.651Z: Retrying http://770e3a439aaf2c9135fc-aac4a92b01b5349a0eba47893610eeb2.r70.cf5.rackcdn.com/Wwise_v2018.1.4_Build6807_Authoring_x64.Release.Main.tar.xz: currentAttempt=12,maxAttempts=15,url=http://770e3a439aaf2c9135fc-aac4a92b01b5349a0eba47893610eeb2.r70.cf5.rackcdn.com/Wwise_v2018.1.4_Build6807_Authoring_x64.Release.Main.tar.xz,error={"code":"ESOCKETTIMEDOUT","connect":false}
2019-01-26T14:57:13.653Z: Tracking: launcher/download/currentAttempt=12,maxAttempts=15,url=http://770e3a439aaf2c9135fc-aac4a92b01b5349a0eba47893610eeb2.r70.cf5.rackcdn.com/Wwise_v2018.1.4_Build6807_Authoring_x64.Release.Main.tar.xz,error={"code":"ESOCKETTIMEDOUT","connect":false}
2019-01-26T14:57:37.657Z: Starting download at byte '0' for 'http://770e3a439aaf2c9135fc-aac4a92b01b5349a0eba47893610eeb2.r70.cf5.rackcdn.com/Wwise_v2018.1.4_Build6807_Authoring_x64.Release.Main.tar.xz' using proxy null
2019-01-26T14:57:47.725Z: Retrying http://770e3a439aaf2c9135fc-aac4a92b01b5349a0eba47893610eeb2.r70.cf5.rackcdn.com/Wwise_v2018.1.4_Build6807_Authoring_x64.Release.Main.tar.xz: currentAttempt=13,maxAttempts=15,url=http://770e3a439aaf2c9135fc-aac4a92b01b5349a0eba47893610eeb2.r70.cf5.rackcdn.com/Wwise_v2018.1.4_Build6807_Authoring_x64.Release.Main.tar.xz,error={"code":"ESOCKETTIMEDOUT","connect":false}
2019-01-26T14:57:47.729Z: Tracking: launcher/download/currentAttempt=13,maxAttempts=15,url=http://770e3a439aaf2c9135fc-aac4a92b01b5349a0eba47893610eeb2.r70.cf5.rackcdn.com/Wwise_v2018.1.4_Build6807_Authoring_x64.Release.Main.tar.xz,error={"code":"ESOCKETTIMEDOUT","connect":false}
2019-01-26T14:58:13.734Z: Starting download at byte '0' for 'http://770e3a439aaf2c9135fc-aac4a92b01b5349a0eba47893610eeb2.r70.cf5.rackcdn.com/Wwise_v2018.1.4_Build6807_Authoring_x64.Release.Main.tar.xz' using proxy null
2019-01-26T14:58:23.812Z: Retrying http://770e3a439aaf2c9135fc-aac4a92b01b5349a0eba47893610eeb2.r70.cf5.rackcdn.com/Wwise_v2018.1.4_Build6807_Authoring_x64.Release.Main.tar.xz: currentAttempt=14,maxAttempts=15,url=http://770e3a439aaf2c9135fc-aac4a92b01b5349a0eba47893610eeb2.r70.cf5.rackcdn.com/Wwise_v2018.1.4_Build6807_Authoring_x64.Release.Main.tar.xz,error={"code":"ESOCKETTIMEDOUT","connect":false}
2019-01-26T14:58:23.815Z: Tracking: launcher/download/currentAttempt=14,maxAttempts=15,url=http://770e3a439aaf2c9135fc-aac4a92b01b5349a0eba47893610eeb2.r70.cf5.rackcdn.com/Wwise_v2018.1.4_Build6807_Authoring_x64.Release.Main.tar.xz,error={"code":"ESOCKETTIMEDOUT","connect":false}
2019-01-26T14:58:51.819Z: Starting download at byte '0' for 'http://770e3a439aaf2c9135fc-aac4a92b01b5349a0eba47893610eeb2.r70.cf5.rackcdn.com/Wwise_v2018.1.4_Build6807_Authoring_x64.Release.Main.tar.xz' using proxy null
2019-01-26T14:59:01.878Z: Max attempts reached. http://770e3a439aaf2c9135fc-aac4a92b01b5349a0eba47893610eeb2.r70.cf5.rackcdn.com/Wwise_v2018.1.4_Build6807_Authoring_x64.Release.Main.tar.xz: currentAttempt=15,maxAttempts=15,url=http://770e3a439aaf2c9135fc-aac4a92b01b5349a0eba47893610eeb2.r70.cf5.rackcdn.com/Wwise_v2018.1.4_Build6807_Authoring_x64.Release.Main.tar.xz,error={"code":"ESOCKETTIMEDOUT","connect":false}
2019-01-26T14:59:01.880Z: Tracking: launcher/download/currentAttempt=15,maxAttempts=15,url=http://770e3a439aaf2c9135fc-aac4a92b01b5349a0eba47893610eeb2.r70.cf5.rackcdn.com/Wwise_v2018.1.4_Build6807_Authoring_x64.Release.Main.tar.xz,error={"code":"ESOCKETTIMEDOUT","connect":false}
2019-01-26T14:59:01.885Z: End of Download http://770e3a439aaf2c9135fc-aac4a92b01b5349a0eba47893610eeb2.r70.cf5.rackcdn.com/Wwise_v2018.1.4_Build6807_Authoring_x64.Release.Main.tar.xz (undefined), err=Error: After multiple attempts, the Wwise Launcher is still unable to connect to the server. If the server is down, it should return momentarily. Please, however, verify your Internet connection before retrying again., sha1=undefined, caller=req.error
2019-01-26T14:59:01.889Z: wwise.2018_1_4_6807: Error:'Error: After multiple attempts, the Wwise Launcher is still unable to connect to the server. If the server is down, it should return momentarily. Please, however, verify your Internet connection before retrying again.'
2019-01-26T14:59:01.893Z: Tracking: launcher/error/wwise.2018_1_4_6807/Error: After multiple attempts, the Wwise Launcher is still unable to connect to the server. If the server is down, it should return momentarily. Please, however, verify your Internet connection before retrying again.Error: After multiple attempts, the Wwise Launcher is still unable to connect to the server. If the server is down, it should return momentarily. Please, however, verify your Internet connection before retrying again.
    at toFriendlyDownloadError (C:\Program Files (x86)\Audiokinetic\Wwise Launcher\electron\windows\resources\app.asar\main\download.js:168:25)
    at C:\Program Files (x86)\Audiokinetic\Wwise Launcher\electron\windows\resources\app.asar\main\download.js:131:16
    at C:\Program Files (x86)\Audiokinetic\Wwise Launcher\electron\windows\resources\app.asar\main\download.js:113:29
    at Object.notifyFailedRequest (C:\Program Files (x86)\Audiokinetic\Wwise Launcher\electron\windows\resources\app.asar\main\proxy.js:243:16)
    at C:\Program Files (x86)\Audiokinetic\Wwise Launcher\electron\windows\resources\app.asar\main\download.js:107:27
    at C:\Program Files (x86)\Audiokinetic\Wwise Launcher\electron\windows\resources\app.asar\node_modules\lodash\lodash.js:10050:25
    at Request.<anonymous> (C:\Program Files (x86)\Audiokinetic\Wwise Launcher\electron\windows\resources\app.asar\main\download.js:272:9)
    at emitOne (events.js:96:13)
    at Request.emit (events.js:191:7)
    at ClientRequest.<anonymous> (C:\Program Files (x86)\Audiokinetic\Wwise Launcher\electron\windows\resources\app.asar\node_modules\request\request.js:822:16)
2019-01-26T14:59:01.898Z: Error Error: After multiple attempts, the Wwise Launcher is still unable to connect to the server. If the server is down, it should return momentarily. Please, however, verify your Internet connection before retrying again.
2019-01-26T14:59:01.900Z: wwise.2018_1_4_6807: EndOperation='process_Authoring.x64.tar.xz'
2019-01-26T14:59:01.904Z: wwise.2018_1_4_6807: State='Completed'
2019-01-26T14:59:01.908Z: Tracking: launcher/perf/install/time:369,download:1306040360,uncompressed:2111680000
2019-01-26T14:59:01.914Z: Bundle wag.2017.2 is missing directory (C:\Program Files (x86)\Audiokinetic\Wwise Adventure Game 2017.2.2.6553)
2019-01-26T15:02:18.667Z: Tracking: launcher/openLog

 

asked Jan 26 in General Discussion by Eduardo V. (100 points)
Can you try again? It is possible that we had a server issue.

1 Answer

0 votes
Is it possible you have an anti-virus software or other application that could block the connection for this download? An issue with the same symptoms (ESOCKETTIMEDOUT on a file hosted on rackcdn.com) was caused by an anti-virus service.
answered Jan 30 by Samuel L. (Audiokinetic) (500 points)
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