Community Q&A

Welcome to Audiokinetic’s community-driven Q&A forum. This is the place where Wwise and Strata users help each other out. For direct help from our team, please use the Support Tickets page. To report a bug, use the Bug Report option in the Audiokinetic Launcher. (Note that Bug Reports submitted to the Q&A forum will be rejected. Using our dedicated Bug Report system ensures your report is seen by the right people and has the best chance of being fixed.)

To get the best answers quickly, follow these tips when posting a question:

  • Be Specific: What are you trying to achieve, or what specific issue are you running into?
  • Include Key Details: Include details like your Wwise and game engine versions, operating system, etc.
  • Explain What You've Tried: Let others know what troubleshooting steps you've already taken.
  • Focus on the Facts: Describe the technical facts of your issue. Focusing on the problem helps others find a solution quickly.

Wwise 2019 Latest Download Problem: Error 416

+2 votes
Hi all.

So I am trying to install Wwise for the first time on my PC. I am trying to get it working, but as soon as I ran the launcher and tried to install stuff, I get an error. The log will be below but it says error 416 downloading vcredistx64. It seems to happen with most versions and upon trying to download any version, once it downloads and something fails, I get the same issue. For example, I downloaded the latest 2018 version, but then I got a .tar xz timeout error, and as soon as I pressed retry, I got the same error. Please review the log down below and please help me.

2019-07-20T19:32:26.844Z: Tracking: launcher/install/wwise.2019_1_2_7018 children:audiokinetic.soundseed.2019_1_2_7018,audiokinetic.reflect.2019_1_2_7018,audiokinetic.motion.2019_1_2_7018,mcdsp.ml1futzbox.2019_1_2_7018,izotope.suite.2019_1_2_7018,auro.headphone.2019_1_2_7018
2019-07-20T19:32:26.847Z: wwise.2019_1_2_7018: State='Apply'
2019-07-20T19:32:26.848Z: wwise.2019_1_2_7018: Action='Apply'
2019-07-20T19:32:26.909Z: Tracking: launcher/pageVisit/Bundles
2019-07-20T19:32:27.313Z: wwise.2019_1_2_7018: BeginOperation='download_prerequisites'
2019-07-20T19:32:27.315Z: Did not detect 'Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215'. Preparing download and install.
2019-07-20T19:32:27.316Z: GET: 'https://download.microsoft.com/download/6/A/A/6AA4EDFF-645B-48C5-81CC-ED5963AEAD48/vc_redist.x64.exe'
2019-07-20T19:32:28.034Z: Finished calculating the sha1 of the beginning of the file 'C:\Users\Alexi\AppData\Local\Temp\WwiseLauncher\wwise.2019_1_2_7018_prerequisites\vc2015redist_x64.exe'.
2019-07-20T19:32:28.035Z: Starting download at byte '15301888' for 'https://download.microsoft.com/download/6/A/A/6AA4EDFF-645B-48C5-81CC-ED5963AEAD48/vc_redist.x64.exe' using proxy null
2019-07-20T19:32:28.454Z: Request Response (https://download.microsoft.com/download/6/A/A/6AA4EDFF-645B-48C5-81CC-ED5963AEAD48/vc_redist.x64.exe) code: 416, content-type: text/html, content-range: undefined
2019-07-20T19:32:28.455Z: Tracking: launcher/download/currentAttempt=1,maxAttempts=15,SUCCESS
2019-07-20T19:32:28.455Z: End of Download https://download.microsoft.com/download/6/A/A/6AA4EDFF-645B-48C5-81CC-ED5963AEAD48/vc_redist.x64.exe (416), err=Error: Download of https://download.microsoft.com/download/6/A/A/6AA4EDFF-645B-48C5-81CC-ED5963AEAD48/vc_redist.x64.exe failed with HTTP status code: 416, sha1=undefined, caller=response
2019-07-20T19:32:28.456Z: Finished downloading prerequisites: err=Error: Download of https://download.microsoft.com/download/6/A/A/6AA4EDFF-645B-48C5-81CC-ED5963AEAD48/vc_redist.x64.exe failed with HTTP status code: 416
2019-07-20T19:32:28.456Z: wwise.2019_1_2_7018: EndOperation='download_prerequisites'
2019-07-20T19:32:28.457Z: wwise.2019_1_2_7018: Error:'Error: Download of https://download.microsoft.com/download/6/A/A/6AA4EDFF-645B-48C5-81CC-ED5963AEAD48/vc_redist.x64.exe failed with HTTP status code: 416'
2019-07-20T19:32:28.459Z: Tracking: launcher/error/wwise.2019_1_2_7018/Error: Download of https://download.microsoft.com/download/6/A/A/6AA4EDFF-645B-48C5-81CC-ED5963AEAD48/vc_redist.x64.exe failed with HTTP status code: 416Error: Download of https://download.microsoft.com/download/6/A/A/6AA4EDFF-645B-48C5-81CC-ED5963AEAD48/vc_redist.x64.exe failed with HTTP status code: 416
    at toFriendlyDownloadError (C:\Program Files (x86)\Audiokinetic\Wwise Launcher\electron\windows\resources\core\backend\download.js:172:25)
    at Download.tryDownload (C:\Program Files (x86)\Audiokinetic\Wwise Launcher\electron\windows\resources\core\backend\download.js:135:16)
    at makeRequest (C:\Program Files (x86)\Audiokinetic\Wwise Launcher\electron\windows\resources\core\backend\download.js:123:21)
    at C:\Program Files (x86)\Audiokinetic\Wwise Launcher\electron\windows\resources\core\node_modules\lodash\lodash.js:10052:25
    at Request.req.on (C:\Program Files (x86)\Audiokinetic\Wwise Launcher\electron\windows\resources\core\backend\download.js:270:13)
    at Request.emit (events.js:182:13)
    at Request.onRequestResponse (C:\Program Files (x86)\Audiokinetic\Wwise Launcher\electron\windows\resources\core\node_modules\request\request.js:1066:10)
    at ClientRequest.emit (events.js:182:13)
    at HTTPParser.parserOnIncomingClient [as onIncoming] (_http_client.js:546:21)
    at HTTPParser.parserOnHeadersComplete (_http_common.js:109:17)
2019-07-20T19:32:28.460Z: Error Error: Download of https://download.microsoft.com/download/6/A/A/6AA4EDFF-645B-48C5-81CC-ED5963AEAD48/vc_redist.x64.exe failed with HTTP status code: 416
2019-07-20T19:32:28.461Z: wwise.2019_1_2_7018: State='Completed'
2019-07-20T19:32:28.461Z: Tracking: launcher/perf/install/time:1,download:30630820,uncompressed:99786240
2019-07-20T19:32:30.102Z: Tracking: launcher/openLog
in General Discussion by Alexis S. (120 points)

2 Answers

0 votes
Hi

I have been getting the same issue so i'm curious to see if this gets answered
by Daniel M. (160 points)
0 votes
somewhat ironcially that log is talking about some code called "toFriendlyDownloadError"

anyway, http error 416 is "Range Not Satisfiable" and it relates to resuming interrupted downloads - see 2019-07-20T19:32:28.035Z: Starting download at byte '15301888' in your output log.

my suggestion to you is to delete all the files that you've downloaded so far and go again from clean and hope your internet holds out for the duration.

needless to say I can download all of the microsoft packages listed there without issue.

hope that helps

Dan Murray
by Dan M. (2.6k points)
Powered by Question2Answer
...