Community Q&A

Welcome to Audiokinetic’s community-driven Q&A forum. This is the place where Wwise and Strata users help each other out. For direct help from our team, please use the Support Tickets page. To report a bug, use the Bug Report option in the Audiokinetic Launcher. (Note that Bug Reports submitted to the Q&A forum will be rejected. Using our dedicated Bug Report system ensures your report is seen by the right people and has the best chance of being fixed.)

To get the best answers quickly, follow these tips when posting a question:

  • Be Specific: What are you trying to achieve, or what specific issue are you running into?
  • Include Key Details: Include details like your Wwise and game engine versions, operating system, etc.
  • Explain What You've Tried: Let others know what troubleshooting steps you've already taken.
  • Focus on the Facts: Describe the technical facts of your issue. Focusing on the problem helps others find a solution quickly.

0 votes

 

 

 

 

 

We have a deadline for a project that is coming up quickly, and are looking for some insight on this problem.  In a nutshell, the sound is working fine in the UE editor, but when we build the game, there is no sound.

Unreal Engine 4.24
Wwise 2019.2.2

Editor error logs :
"Error: Master bus structure not loaded: make sure that the first bank to be loaded contains the master bus information
Error: Bank Load Failed"So. What I do wrong?...And in Editor we had error logs :

"Error: Master bus structure not loaded: make sure that the first bank to be loaded contains the master bus information
Error: Bank Load Failed

Here is some background.  First, we added Wwise in the project and made a build. All sounds didn't work because

"[2020.05.26-15.22.24:629][  0]LogAkAudio: Wwise plug-in DLL path: D:/Builds/WindowsNoEditor/ProjectName/Plugins/Wwise/ThirdParty/x64_vc160/Profile/bin/
[2020.05.26-15.22.24:631][  0]LogAkAudio: Wwise remote connection application name: ProjectName
[2020.05.26-15.22.24:631][  0]LogAkAudio: Wwise successfully initialized.
[2020.05.26-15.22.24:631][  0]LogAkAudio: Error: Master bus structure not loaded: make sure that the first bank to be loaded contains the master bus information
[2020.05.26-15.22.24:631][  0]LogAkAudio: Error: Bank Load Failed"

 

After that, we moved InitBank to root Content folder. After that, we resolve problems with Master Bus in build. All sounds work correctly but in the logs we found another error:

[2020.05.26-15.22.24:632][  0]LogInit: Audiokinetic Audio Device initialized.
[2020.05.26-15.22.24:632][  0]LogStreaming: Error: Couldn't find file for package /Wwise/WwiseTree/Icons/actor_mixer_nor requested by async loading code. NameToLoad: /Wwise/WwiseTree/Icons/actor_mixer_nor
[2020.05.26-15.22.24:632][  0]LogStreaming: Error: Found 0 dependent packages...
[2020.05.26-15.22.24:632][  0]LogStreaming: Error: Couldn't find file for package /Wwise/WwiseTree/Icons/sound_fx_nor requested by async loading code. NameToLoad: /Wwise/WwiseTree/Icons/sound_fx_nor
[2020.05.26-15.22.24:632][  0]LogStreaming: Error: Found 0 dependent packages...

If anyone has an idea how to fix this I would be very grateful!

PS: (We think it may be related to this issue:  https://www.audiokinetic.com/qa/5076/packaged-build-package-script-akaudio-requested-async-loading)

 

in General Discussion by Dale C. (100 points)
Hi,

Did you find a solution to your issue? We currently have the same problem after upgrading to 4.24.

Thanks
Still waiting on a solution for this.

Please sign-in or register to answer this question.

...