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Unity game failing to load AkSoundEngine.dll

0 votes

Our game is using Unity 2017.4.22f and Wwise 2017.2.8.6698.  Our game has been in the wild(Steam, etc) for quite some time but lately we got word some people are unable to hear sound, their logs stated this:

Plugins: Failed to load 'C:\<path withheld>/Plugins/AkSoundEngine.dll' with error 'The specified module could not be found.

Followed by

Fallback handler could not load library C:/<path withheld>/Mono/AkSoundEngine
Fallback handler could not load library C:/<path withheld>/Mono/.\AkSoundEngine
Fallback handler could not load library C:/<path withheld>/Mono/AkSoundEngine
Fallback handler could not load library C:/<path withheld>/Mono/libAkSoundEngine
Fallback handler could not load library C:/<path withheld>/Mono/.\libAkSoundEngine
Fallback handler could not load library C:/<path withheld>/Mono/libAkSoundEngine

These users confirmed that they do have the associated DLLs in the plugins directory.  I confirmed when building we are using the release DLLs so now I'm at a loss and what else it could be.

Thanks in advanced.

asked Sep 8, 2020 in General Discussion by Mahmud M. (100 points)

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