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Welcome to Audiokinetic’s community-driven Q&A forum. This is the place where Wwise and Strata users help each other out. For direct help from our team, please use the Support Tickets page. To report a bug, use the Bug Report option in the Audiokinetic Launcher. (Note that Bug Reports submitted to the Q&A forum will be rejected. Using our dedicated Bug Report system ensures your report is seen by the right people and has the best chance of being fixed.)

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Wwise Launcher is not launching

0 votes

Hello! 

Did anyone get across this type of error while launching Wwise Launcher? 

An error occurred. We are sorry for the inconvenience.

If you were in the middle of an installation, please restart the Wwise Launcher and try again.

Details: TypeError: Cannot read property 'jwt' of undefined

at signin (app/core/backend/signin.js:70:25)

at async Object.init (app/core/backend/signin.js:150:13)

at async App.initBackendServices (app/core/app-bootstrap.js:478:13)

at async App.handleReady (app/core/app-bootstrap.js:205:25

I have tried restarting my computer several times, reinstalling the Wwise Launcher, but nothing is working. I would deeply appreciate any help in regard to this problem. 

Thank you,

Diana

in General Discussion by Diana S. (100 points)

1 Answer

0 votes
We have reproduced a similar issue, which we think is related to a network request failure. While the cause is unclear, you can try the following:

* Confirm you are online by checking if you can access a website like audiokinetic.com
* Delete the directory "$HOME/Library/Application Support/WwiseLauncher", which contains the configuration of the Launcher itself.

Please report back if you still experience this error on launch.
by Samuel L. (Audiokinetic) (23.6k points)
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