Community Q&A

Welcome to Audiokinetic’s community-driven Q&A forum. This is the place where Wwise and Strata users help each other out. For direct help from our team, please use the Support Tickets page. To report a bug, use the Bug Report option in the Audiokinetic Launcher. (Note that Bug Reports submitted to the Q&A forum will be rejected. Using our dedicated Bug Report system ensures your report is seen by the right people and has the best chance of being fixed.)

To get the best answers quickly, follow these tips when posting a question:

Be Specific: What are you trying to achieve, or what specific issue are you running into?
Include Key Details: Include details like your Wwise and game engine versions, operating system, etc.
Explain What You've Tried: Let others know what troubleshooting steps you've already taken.
Focus on the Facts: Describe the technical facts of your issue. Focusing on the problem helps others find a solution quickly.

Wwise Laucher not Logging in my account

Hello team!!!

I have an issue when I want to log in to my Wwise account on Wwise Launcher, this is the current log I have, the error I found is "Cannot recognize location"

2022-03-04T16:48:22.589Z: Error: Cannot recognize location
2022-03-04T16:48:23.188Z: POST (14): https://www.audiokinetic.com/wwise/launcher/?action=login succesful. PROXY: null
2022-03-04T16:48:23.198Z: Tracking: launcher/signin/shown
2022-03-04T16:48:23.458Z: POST (15): https://www.audiokinetic.com/wwise/launcher/?action=alerts succesful. PROXY: null
2022-03-04T16:48:32.257Z: Tracking: launcher/signin/submit
2022-03-04T16:48:32.258Z: Tracking: launcher/signin
2022-03-04T16:48:34.367Z: Signin JWT: Logout.
2022-03-04T16:48:34.367Z: POST (16): https://www.audiokinetic.com/wwise/launcher/?action=login error 401: The username or password you entered is incorrect. PROXY: null
2022-03-04T16:48:34.367Z: REQUEST_SIGNED: POST https://www.audiokinetic.com/wwise/launcher/?action=login error from server: Error: The username or password you entered is incorrect.
2022-03-04T16:48:34.376Z: Tracking: launcher/signin/submitFailed
2022-03-04T16:48:35.479Z: POST (17): https://www.audiokinetic.com/wwise/launcher/?action=login succesful. PROXY: null
2022-03-04T16:48:36.728Z: POST (18): https://www.audiokinetic.com/wwise/launcher/?action=alerts succesful. PROXY: null
2022-03-04T16:48:43.908Z: Tracking: launcher/signin/submit
2022-03-04T16:48:43.908Z: Tracking: launcher/signin
2022-03-04T16:48:50.549Z: Tracking: launcher/signin/submit
2022-03-04T16:48:50.550Z: Tracking: launcher/signin
2022-03-04T16:48:53.928Z: POST (19): https://www.audiokinetic.com/wwise/launcher/?action=login error ETIMEDOUT: ETIMEDOUT PROXY: null
2022-03-04T16:49:00.561Z: POST (20): https://www.audiokinetic.com/wwise/launcher/?action=login error ETIMEDOUT: ETIMEDOUT PROXY: null
2022-03-04T16:49:04.948Z: POST (19): https://www.audiokinetic.com/wwise/launcher/?action=login error ETIMEDOUT: ETIMEDOUT PROXY: null
2022-03-04T16:49:10.861Z: Tracking: launcher/signin/shown
2022-03-04T16:49:11.591Z: POST (20): https://www.audiokinetic.com/wwise/launcher/?action=login error ETIMEDOUT: ETIMEDOUT PROXY: null
2022-03-04T16:49:13.590Z: POST (20): https://www.audiokinetic.com/wwise/launcher/?action=login succesful. PROXY: null
2022-03-04T16:49:13.869Z: POST (19): https://www.audiokinetic.com/wwise/launcher/?action=login succesful. PROXY: null
2022-03-04T16:49:13.895Z: Signin JWT: Logout.
2022-03-04T16:49:13.896Z: POST (21): https://www.audiokinetic.com/wwise/launcher/?action=alerts error 401: Cannot recognize location PROXY: null
2022-03-04T16:49:13.896Z: REQUEST_SIGNED: POST https://www.audiokinetic.com/wwise/launcher/?action=alerts error from server: Error: Cannot recognize location
2022-03-04T16:49:13.896Z: Error: Cannot recognize location
2022-03-04T16:49:14.202Z: POST (23): https://www.audiokinetic.com/wwise/launcher/?action=login succesful. PROXY: null
2022-03-04T16:49:14.423Z: Signin JWT: Logout.
2022-03-04T16:49:14.424Z: POST (22): https://www.audiokinetic.com/wwise/launcher/?action=alerts error 401: Cannot recognize location PROXY: null
2022-03-04T16:49:14.424Z: REQUEST_SIGNED: POST https://www.audiokinetic.com/wwise/launcher/?action=alerts error from server: Error: Cannot recognize location
2022-03-04T16:49:14.424Z: Error: Cannot recognize location
2022-03-04T16:49:14.500Z: POST (24): https://www.audiokinetic.com/wwise/launcher/?action=alerts succesful. PROXY: null
2022-03-04T16:49:14.938Z: POST (25): https://www.audiokinetic.com/wwise/launcher/?action=login succesful. PROXY: null
2022-03-04T16:49:15.181Z: POST (26): https://www.audiokinetic.com/wwise/launcher/?action=alerts succesful. PROXY: null
2022-03-04T16:49:21.882Z: Tracking: launcher/signin/submit
2022-03-04T16:49:21.883Z: Tracking: launcher/signin
2022-03-04T16:49:22.871Z: POST (27): https://www.audiokinetic.com/wwise/launcher/?action=login succesful. PROXY: null
2022-03-04T16:49:23.209Z: Signin JWT: Logout.
2022-03-04T16:49:23.209Z: POST (28): https://www.audiokinetic.com/wwise/launcher/?action=alerts error 401: Cannot recognize location PROXY: null
2022-03-04T16:49:23.209Z: REQUEST_SIGNED: POST https://www.audiokinetic.com/wwise/launcher/?action=alerts error from server: Error: Cannot recognize location
2022-03-04T16:49:23.209Z: Error: Cannot recognize location
2022-03-04T16:49:23.585Z: POST (29): https://www.audiokinetic.com/wwise/launcher/?action=login succesful. PROXY: null
2022-03-04T16:49:23.594Z: Tracking: launcher/signin/shown
2022-03-04T16:49:23.910Z: POST (30): https://www.audiokinetic.com/wwise/launcher/?action=alerts succesful. PROXY: null
2022-03-04T16:49:30.481Z: Tracking: launcher/pageVisit/About
2022-03-04T16:49:31.896Z: Tracking: launcher/openLog

asked Mar 4, 2022 in General Discussion by Kensy A. (100 points)
recategorized Mar 7, 2022 by Samuel L. (Audiokinetic)

Please sign-in or register to answer this question.

...