Community Q&A

Welcome to Audiokinetic’s community-driven Q&A forum. This is the place where Wwise and Strata users help each other out. For direct help from our team, please use the Support Tickets page. To report a bug, use the Bug Report option in the Audiokinetic Launcher. (Note that Bug Reports submitted to the Q&A forum will be rejected. Using our dedicated Bug Report system ensures your report is seen by the right people and has the best chance of being fixed.)

To get the best answers quickly, follow these tips when posting a question:

  • Be Specific: What are you trying to achieve, or what specific issue are you running into?
  • Include Key Details: Include details like your Wwise and game engine versions, operating system, etc.
  • Explain What You've Tried: Let others know what troubleshooting steps you've already taken.
  • Focus on the Facts: Describe the technical facts of your issue. Focusing on the problem helps others find a solution quickly.

0 votes
Hello,

I've just installed both Wwise 2021.1.8.7831 and 2019.2.14.7616. Neither will stay open in a MacBook Pro with M1 Pro running the latest Monterey version 12.3.1. First time I've got a prompt to install a Gecko package, which I did, but after that, any time I open any of the versions, Wwise closes shortly. And I don't get any crash window, so I guess it's not a proper crash.

What can I do?

Thanks,

Lucas
in General Discussion by Lucas R. (170 points)

1 Answer

0 votes
 
Best answer

Hi Lucas,

As there is no crash reporter on macOS, the issue may in fact be a crash.

However, testing on a M1 Mac Mini (2020), I cannot reproduce your issue. There are a couple things you can try:

  • Reboot the machine in case a zombie process is preventing Wine from running properly
  • Close Wwise, delete the folder "$HOME/Library/Application Support/Wwise2019 and relaunch Wwise

If the issue persist, look into the Console.app if there is a crash report logged and attach it if so.

by Samuel L. (Audiokinetic) (23.6k points)
selected by Samuel L. (Audiokinetic)
Thank you for your answer. Deleting that folder worked. Thank you very much!
...