Community Q&A

Welcome to Audiokinetic’s community-driven Q&A forum. This is the place where Wwise and Strata users help each other out. For direct help from our team, please use the Support Tickets page. To report a bug, use the Bug Report option in the Audiokinetic Launcher. (Note that Bug Reports submitted to the Q&A forum will be rejected. Using our dedicated Bug Report system ensures your report is seen by the right people and has the best chance of being fixed.)

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I can’t download your files or the connection is very slow

0 votes
in Strata - Launcher and Distribution by Devon M. (Audiokinetic) (3.3k points)

2 Answers

0 votes
 
Best answer

If you are having problems downloading the files, please check the following most common solutions:

  • Disable your download manager. 
  • Clear your web browser cache.
  • Disable  third-party applications or browser extensions (internet security software, antivirus, or firewall).
  • Only download one collection at a time.
  • Use a wired internet connection instead of wifi.
  • Try with a different browser and/or computer.
  • Check your router to see if any content filtering is enabled.
  • Check with your ISP to make sure that you haven’t exceeded your download limit.
by Devon M. (Audiokinetic) (3.3k points)
Thanks for advice!
by Fred S. (180 points)
Thanks for advice!
by Richard B. (180 points)
edited by Richard B.
Thank you for help
by Tonny V. (100 points)
0 votes
It seems to me that the problem may be in the connection to the Internet... Check your Wi-Fi or call your ISP.
by Fred S. (180 points)
edited by Fred S.
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