Community Q&A

Welcome to Audiokinetic’s community-driven Q&A forum. This is the place where Wwise and Strata users help each other out. For direct help from our team, please use the Support Tickets page. To report a bug, use the Bug Report option in the Audiokinetic Launcher. (Note that Bug Reports submitted to the Q&A forum will be rejected. Using our dedicated Bug Report system ensures your report is seen by the right people and has the best chance of being fixed.)

To get the best answers quickly, follow these tips when posting a question:

  • Be Specific: What are you trying to achieve, or what specific issue are you running into?
  • Include Key Details: Include details like your Wwise and game engine versions, operating system, etc.
  • Explain What You've Tried: Let others know what troubleshooting steps you've already taken.
  • Focus on the Facts: Describe the technical facts of your issue. Focusing on the problem helps others find a solution quickly.

Error: "Could not retrieve bundle information for wwise.2024_1_4_8780".

+2 votes
I can't install Wwise from Audiokinetic Launcher 2024.1.0.4408. After I'm logged in, I click in Install Latest 2024.1.4.8780, then the app ask me to log in again. After that, I got a message : "Could not retrieve bundle information for wwise.2024_1_4_8780" , and I'm automaticaly logged out.  I'm using Mac OS  Ventura 13.7.1. Anyone else having this issue?
in General Discussion by Alessandro Pires de Souza (220 points)
I have also encountered this problem, does anyone know what the situation is.
by 拯豪 (100 points)
edited by Mads Maretty (Audiokinetic)

1 Answer

+1 vote
 
Best answer
Issues have been resolved; sign in was related to a post-deployment server issue and the Wwise 2024.1.4 had a configuration issue.

Please try again.
by Alexandre L. (620 points)
selected by Alessandro Pires de Souza
Thanks! Now it's working.
by Alessandro Pires de Souza (220 points)
Powered by Question2Answer
...