Wwise Setup Authoring Data Failed to Install

Question

I was initially running on v2013.2.8 build 4865 and encountered some problems when playing the cube demo. Some textures in the level is either missing or not showing up property. So I decided to completely uninstall this version and opt for the latest version instead. Unfortunately I wasn't be able to install the new version since. It always give me these two lines after it failed to install:

Authoring Data - There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.

Authoring Data - Failed to execute the package: Fatal error during installation

 

I restarted my PC prior to installing v2013.2.9 build 4872, try again, won't install. So I tried PC cleanup and registry cleanup, restart, still won't install. I went back to v2013.2.8 build 4865, same, it's always giving me those two messages. Lastly, I downloaded the stand alone Wwise Authoring Data file and install, problem still exist. I restarted my computer between each attempt.

 

I'm running out of options here. If anyone is kind enough to help out that will be great! I appreciated it.

 

Many thanks!

Answer 1

Can you post the log file somewhere?

Comments

Sorry forgot to attach link to the files, here they are.

v2013.2.8 build 4865 log
https://app.box.com/s/q1vemt3mjjeyd3xdh42u

v2013.2.9 build 4872 log
https://app.box.com/s/sbiu5bekwdp848zl2ss7

Here's a picture of the error for both versions side by side.
https://app.box.com/s/xk6v0jrcuqk720bojiz4

Below is my computer's specs if that's helpful.
- Windows 7 Home Premium 64-bit, Service Pack 1
- Intel i7-3770K CPU @ 3.50GHz
- 16.0 GB RAM
- Nvidia GTX 680 x2

Thanks!

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Was this ever resolved? I have a student also running into this error in Windows 7. Thanks

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have you resolved this problem?I got the same problem here.