Wwise 201 Lesson 7 - Game Object Profiler not displaying the same info, "No 3D device available"

Question

Not too sure what's going on, but I can't progress in this lesson because the windows they reference aren't displayed. Can anyone help explain what the issue may be?

Comments

I am struggling with the same thing...Have you got any answer yet?

Answer 1

Hey John and Sumitabha,

Sorry to hear you've got problems in the course. In order to help, I need a bit more info on how to replicate this, so here's a few questions to begin with.

What operating system are you using?
Did you try resetting the layouts? (in Reset Factory Layouts)
Which views specifically "aren't displayed"? (Game Object Explorer? Game Sync Monitor? or Game Object 3D Viewer) Can you show a screenshot of it?
What happens when you go to Views and open the missing view?

Thanks both for letting us know.

Comments

Also, what version of Wwise do you use with it? (for now the course is only updated for Wwise 2019.1).

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I am using Windows 10 Pro.
Yes I have reset the layout.
"Game Object Explorer" and "Game Sync Monitor" aren't displayed.
I don't see the "Game Object Explorer" in view tab.
I am using Wwise 2019.2.

https://imgur.com/bYR9rob

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Hey Mads,

I'm getting the same error.

Im using Mac OS 10.13.6 and I'm using Wwise 2019.2.0.7216
I tried resetting the layout, it didn't help.
I'm attaching a screenshot of the Game Object 3D Viewer.
Opening missing views doesn't change anything.

https://imgur.com/o22YOFQ

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Thanks for your info both.
This seems to be related to Direct3D. I'll take a look at it when I can. In the meantime, could you try updating your DirectX or maybe reinstall your visual c++ redistributables?

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Sumitabha - In your case, you should download the Wwise 2019.1.x version for the 201 course. There have been significant changes to the Game Object Profiler in 2019.2.
Here's more on that topic:
https://www.audiokinetic.com/courses/wwise201/?source=wwise201&id=installing_wwise#read

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M. Riddersholm - in your case, the problem is currently that you are using Mac. Take a look at the
Known Issues and Limitations - https://www.audiokinetic.com/library/edge/?source=SDK&id=whatsnew_known_issues.html
I believe it has something to do with DirectX, which has its limitations on Mac.

I hope this clears things up. Let us know if there are any other questions.

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When will the course be updated for 2019.2 ?

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No news on that front yet, but you can follow the Blog or Twitter channel to get frequent updates on releases. For now, I'd suggest using the 2019.1 version.

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All right..Thank you for your swift reply.. really appreciate it..

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Mads MarettyS. did we find a Fix for Mac? I've run into the same issue, and very much want to continue the course.
Thanks for your help?

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I was starting up my own project and bumped into the same issue.
I tried both on macOS and a bootcamp Win10.
Neither of them are able to get rid of this.
I understand MacOS is very likely impossible to use the function for now because of the DirectX issue.
However, it does not work on my bootcamp Windows10 machine either. I have checked and updated the DirectX. I suppose that should no longer be the core issue for the situation? Or does it?
It would be helpful if someone can share some thoughts on that or some possible solution to try. Thanks.

Update:
I reviewed everything and finally get something to show. I reinstalled the C++ redistributables, reinstalled the DirectX June 2010 runtime, reinstalled my graphics driver for bootcamp. I am now able to run wwise on a bootcamp windows 10 while monitoring the unity on my other macbook pro.

Answer 2

Had the same issue, reinstalled the Nvidia driver, Direct X 12, several other graphics settings, all to no avail. 

Then had the genius idea that Wwise's wireframes couldn't possibly be harder to render than any retail game, so I figured their installers must be of some help.

Solution: 
1) Download Steam

2) Download basically any half-decent game with 3D support

Steam will be smart enough to realise you don't have the right C++ redistributables, know which ones to install and where (it's a nightmare to install the correct one manually to fix this issue, so don't even try), and next time you open Wwise (might need a PC restart) the 3D object viewer will work. (If this solution didn't work, your game wasn't decent enough.)