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How to solve "Installation failed: error installing prerequisites" error on the PC?

0 votes

Even though I had recently upgraded to the latest version of Wwise successfully, (2019.2.8.7432), I had to attempt a re-install to get additional data for a new platform that we are now supporting. Unfortunately I am now continually seeing: -

     Install operation completed with errors:

     Errors

          Installation failed: error installing prerequisites

The relevant log information seems to be: -

2020-12-18T21: 46: 20.509Z: Request Response (https://download.visualstudio.microsoft.com/download/pr/cc0046d4-e7b4-45a1-bd46-b1c079191224/9c4042a4c2e6d1f661f4c58cf4d129e9.x64c_redist-type code: 206c_redist-type code: : application / octet-stream, content-range: bytes 0-15080791 / 15080792 
2020-12-18T21: 46: 20.891Z: Tracking: launcher / download / currentAttempt = 1, maxAttempts = 15, SUCCESS 
2020- 12-18T21: 46 : 20.892Z: End of Download https://download.visualstudio.microsoft.com/download/pr/cc0046d4-e7b4-45a1-bd46-b1c079191224/9c4042a4c2e6d1f661f4c58cf4d129e9, x64c.exe (206cf4d129e9 / v64c_redist) = undefined, sha1 = be4f7ad520349d9d0683ab9dd171b3a1e4db426b, caller = response.file.finish 
2020-12-18T21: 46: 20.895Z: Finished checking prerequisites: err = undefined
2020-12-18T21: 46: 20.898Z: wwise.2019_2_8_7432: EndOperation = 'prepare_prerequisites' 
2020-12-18T21: 46: 20.901Z: wwise.2019_2_8_7432: BeginOperation = 'install_prerequisites' 
2020-12-18T21: 46: 25.870Z : Error: Unable to start the installation process. The user hasn't granted permission. 
2020-12-18T21: 46: 25.870Z: Tracking: launcher / install / wwise.2019_2_8_7432 / prerequisites-error 
2020-12-18T21: 46: 25.874Z: Installation failed: error installing prerequisites 
2020-12-18T21: 46: 25.881 Z: wwise.2019_2_8_7432: EndOperation = 'install_prerequisites' 
2020-12-18T21: 46: 25.882Z: wwise.2019_2_8_7432: Error: 'Error: Installation failed: error installing prerequisites'
2020-12-18T21: 46: 25.885Z: Tracking: launcher / error / wwise.2019_2_8_7432 / Error: Installation failed: error installing prerequisitesError: Installation failed: error installing prerequisites 
    at Object. <anonymous> (C: \ Program Files \ Wwise Launcher \ resources \ app.asar \ core \ backend \ prerequisites-install.js: 72: 19) 
    at Generator.next (<anonymous>) 
    at fulfilled (C: \ Program Files \ Wwise Launcher \ resources \ app.asar \ core \ backend \ prerequisites-install.js: 5: 58) 
    at runMicrotasks (<anonymous>) 
    at processTicksAndRejections (internal / process / task_queues.js: 97: 5) 
2020-12- 18T21: 46: 25.889Z: Error Error: Installation failed: error installing prerequisites
2020-12-18T21: 46: 25.892Z: wwise.2019_2_8_7432: State = 'failed'

It is also odd that in my Appdata \ Roaming folder I am seeing 2 Wwise Launcher related folders: -

     AppData\Roaming\Wwise Launcher

     AppData\Roaming\WwiseLauncher

These exist even after uninstalling the previous version of the tool and deleting any existing folder references to Wwise.

It also seems like my launcher installation has moved from "Program Files (x86)" to "Program Files".

This is the first time that I have had an issue like this upgrading Wwise. Has anyone else seen this and do you have any suggestions for a solution?

David Ollman

 

asked Dec 18, 2020 in General Discussion by Ollie (140 points)
Dear Ollie, Can you confirm the special build by Denys fixes the issue?

1 Answer

0 votes
Hi,

We are currently working on this issue and think that we might have found a solution, would you care to test this version of the Wwise Launcher and let us know if it fixes the issue ?

http://www.audiokinetic.com/download/WwiseLauncher-2020.3.2.msi

Thanks !
answered 6 days ago by Denys W. (Audiokinetic) (960 points)
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