Even though I had recently upgraded to the latest version of Wwise successfully, (2019.2.8.7432), I had to attempt a re-install to get additional data for a new platform that we are now supporting. Unfortunately I am now continually seeing: -
Install operation completed with errors:
Installation failed: error installing prerequisites
The relevant log information seems to be: -
2020-12-18T21: 46: 20.509Z: Request Response (https://download.visualstudio.microsoft.com/download/pr/cc0046d4-e7b4-45a1-bd46-b1c079191224/9c4042a4c2e6d1f661f4c58cf4d129e9.x64c_redist-type code: 206c_redist-type code: : application / octet-stream, content-range: bytes 0-15080791 / 15080792
2020-12-18T21: 46: 20.891Z: Tracking: launcher / download / currentAttempt = 1, maxAttempts = 15, SUCCESS
2020- 12-18T21: 46 : 20.892Z: End of Download https://download.visualstudio.microsoft.com/download/pr/cc0046d4-e7b4-45a1-bd46-b1c079191224/9c4042a4c2e6d1f661f4c58cf4d129e9, x64c.exe (206cf4d129e9 / v64c_redist) = undefined, sha1 = be4f7ad520349d9d0683ab9dd171b3a1e4db426b, caller = response.file.finish
2020-12-18T21: 46: 20.895Z: Finished checking prerequisites: err = undefined
2020-12-18T21: 46: 20.898Z: wwise.2019_2_8_7432: EndOperation = 'prepare_prerequisites'
2020-12-18T21: 46: 20.901Z: wwise.2019_2_8_7432: BeginOperation = 'install_prerequisites'
2020-12-18T21: 46: 25.870Z : Error: Unable to start the installation process. The user hasn't granted permission.
2020-12-18T21: 46: 25.870Z: Tracking: launcher / install / wwise.2019_2_8_7432 / prerequisites-error
2020-12-18T21: 46: 25.874Z: Installation failed: error installing prerequisites
2020-12-18T21: 46: 25.881 Z: wwise.2019_2_8_7432: EndOperation = 'install_prerequisites'
2020-12-18T21: 46: 25.882Z: wwise.2019_2_8_7432: Error: 'Error: Installation failed: error installing prerequisites'
2020-12-18T21: 46: 25.885Z: Tracking: launcher / error / wwise.2019_2_8_7432 / Error: Installation failed: error installing prerequisitesError: Installation failed: error installing prerequisites
at Object. <anonymous> (C: \ Program Files \ Wwise Launcher \ resources \ app.asar \ core \ backend \ prerequisites-install.js: 72: 19)
at Generator.next (<anonymous>)
at fulfilled (C: \ Program Files \ Wwise Launcher \ resources \ app.asar \ core \ backend \ prerequisites-install.js: 5: 58)
at runMicrotasks (<anonymous>)
at processTicksAndRejections (internal / process / task_queues.js: 97: 5)
2020-12- 18T21: 46: 25.889Z: Error Error: Installation failed: error installing prerequisites
2020-12-18T21: 46: 25.892Z: wwise.2019_2_8_7432: State = 'failed'
It is also odd that in my Appdata \ Roaming folder I am seeing 2 Wwise Launcher related folders: -
These exist even after uninstalling the previous version of the tool and deleting any existing folder references to Wwise.
It also seems like my launcher installation has moved from "Program Files (x86)" to "Program Files".
This is the first time that I have had an issue like this upgrading Wwise. Has anyone else seen this and do you have any suggestions for a solution?