Community Q&A

Where Wwise users help each other out!

Audiokinetic's Community Q&A is the forum where Wwise users ask and answer questions within the Wwise community. If you would like to get an answer from Audiokinetic's Technical support team, make sure you use the Support Tickets page.

Wwise Launcher error

+1 vote
Hi, since I updated the Wwise launcher, I am getting this error:

2021-01-09T10:43:18.629Z: Tracking: launcher/error/uncaughtException/Cannot read property 'name' of null, TypeError: Cannot read property 'name' of null
    at toIRegValue (C:\Program Files\Wwise Launcher\resources\app.asar\core\backend\base\windows-system.js:178:26)
    at C:\Program Files\Wwise Launcher\resources\app.asar\core\backend\base\windows-system.js:72:33
    at ChildProcess.<anonymous> (C:\Program Files\Wwise Launcher\resources\app.asar\node_modules\winreg\lib\registry.js:664:7)
    at ChildProcess.emit (events.js:315:20)
    at maybeClose (internal/child_process.js:1021:16)
    at Process.ChildProcess._handle.onexit (internal/child_process.js:286:5)
2021-01-09T10:43:18.634Z: uncaughtException:An error occurred. We are sorry for the inconvenience.
If you were in the middle of an installation, please restart the Wwise Launcher and try again.
Details: TypeError: Cannot read property 'name' of null
    at toIRegValue (app\core\backend\base\windows-system.js:178:26)
    at app\core\backend\base\windows-system.js:72:33
    at ChildProcess.<anonymous> (app\node_modules\winreg\lib\registry.js:664:7)
    at ChildProcess.emit (events.js:315:20)
    at maybeClose (internal/child_process.js:1021:16)
    at Process.ChildProcess._handle.onexit (internal/child_process.js:286:5)TypeError: Cannot read property 'name' of null
    at toIRegValue (app\core\backend\base\windows-system.js:178:26)
    at app\core\backend\base\windows-system.js:72:33
    at ChildProcess.<anonymous> (app\node_modules\winreg\lib\registry.js:664:7)
    at ChildProcess.emit (events.js:315:20)
    at maybeClose (internal/child_process.js:1021:16)
    at Process.ChildProcess._handle.onexit (internal/child_process.js:286:5)

Everything seems to be working, but I don't know why I am getting this message.

I uninstalled the Wwise launcher and reinstalled it again, but the same error message keeps getting.

What is the problem? What I can do? Maybe it will be fixed in the next update?

Thanks in advance
asked 6 days ago in General Discussion by John VReq (110 points)

1 Answer

0 votes

Hi!

Yes, that's a known issue that will be fixed in the next release. Meanwhile, you could try a pre-release build.

We would greatly appreciate your feedback on this build regarding whether it fixes you issue or not!

answered 4 days ago by Oleksandr P. (200 points)
Thanks for your answer
...