Community Q&A

Welcome to Audiokinetic’s community-driven Q&A forum. This is the place where Wwise and Strata users help each other out. For direct help from our team, please use the Support Tickets page. To report a bug, use the Bug Report option in the Audiokinetic Launcher. (Note that Bug Reports submitted to the Q&A forum will be rejected. Using our dedicated Bug Report system ensures your report is seen by the right people and has the best chance of being fixed.)

To get the best answers quickly, follow these tips when posting a question:

  • Be Specific: What are you trying to achieve, or what specific issue are you running into?
  • Include Key Details: Include details like your Wwise and game engine versions, operating system, etc.
  • Explain What You've Tried: Let others know what troubleshooting steps you've already taken.
  • Focus on the Facts: Describe the technical facts of your issue. Focusing on the problem helps others find a solution quickly.

0 votes

Hello Friends,

I update my Mac to Catalina and I tried to install Wwise but after the finish, it won't work. The black icon pops and something showed like a second and it shuts itself down.

I tried to reinstall, install 2018 but they all end up with the same consequence. Can anyone help? Below is the window I got after clicking the Launch button.

Below are the picture and the failure report I got. Any personnel who saw this, PLEASE gave my a hand.

THANK YOU SO MUCH!!

https://drive.google.com/open?id=1RVPaZiRh0kin-Xb5ZliQb-PnsugKcfWf

An error occurred. We are sorry for the inconvenience.

If you were in the middle of an installation, please restart the Wwise Launcher and try again.

Details:{ Error: ENOENT: no such file or directory, stat '/Applications/Waves'

    at fs.statSync (fs.js:953:3)

    at Object.fs.statSync (ELECTRON_ASAR.js:295:16)

    at applications.filter (/Applications/Wwise Launcher.app/Contents/Resources/core/backend/integrations/unity.js:170:23)

    at Array.filter (<anonymous>)

    at fs.readdir (/Applications/Wwise Launcher.app/Contents/Resources/core/backend/integrations/unity.js:169:43)

    at FSReqWrap.oncomplete (fs.js:169:20)

  errno: -2,

  syscall: 'stat',

  code: 'ENOENT',

  path: '/Applications/Waves' }Error: ENOENT: no such file or directory, stat '/Applications/Waves'

    at fs.statSync (fs.js:953:3)

    at Object.fs.statSync (ELECTRON_ASAR.js:295:16)

    at applications.filter (/Applications/Wwise Launcher.app/Contents/Resources/core/backend/integrations/unity.js:170:23)

    at Array.filter (<anonymous>)

    at fs.readdir (/Applications/Wwise Launcher.app/Contents/Resources/core/backend/integrations/unity.js:169:43)

    at FSReqWrap.oncomplete (fs.js:169:20)

in General Discussion by Hang G. (130 points)

2 Answers

0 votes
Hello Hang G,

Thanks for reporting the issue! We are aware of this bug and are currently working on it.

We will keep you updated whenever it's fixed.

 

Have a good day!
by Joelle (Audiokinetic) (140 points)
Does this mean Wwise is now compatible with Catalina (i.e. fully 64-bit), except for this bug?
Hello Alexander,

This issue is not related to OSX version and not specific to Catalina.
Unfortunately, Wwise is still not compatible with Catalina yet, but we are working on it :).
OK, thanks for the clarification!
Thank you so much, Alexander!
0 votes
...