How to solve "Installation failed: error installing prerequisites" error on the PC?

Question

Even though I had recently upgraded to the latest version of Wwise successfully, (2019.2.8.7432), I had to attempt a re-install to get additional data for a new platform that we are now supporting. Unfortunately I am now continually seeing: -

     Install operation completed with errors:

     Errors

          Installation failed: error installing prerequisites

The relevant log information seems to be: -

2020-12-18T21: 46: 20.509Z: Request Response (https://download.visualstudio.microsoft.com/download/pr/cc0046d4-e7b4-45a1-bd46-b1c079191224/9c4042a4c2e6d1f661f4c58cf4d129e9.x64c_redist-type code: 206c_redist-type code: : application / octet-stream, content-range: bytes 0-15080791 / 15080792 
2020-12-18T21: 46: 20.891Z: Tracking: launcher / download / currentAttempt = 1, maxAttempts = 15, SUCCESS 
2020- 12-18T21: 46 : 20.892Z: End of Download https://download.visualstudio.microsoft.com/download/pr/cc0046d4-e7b4-45a1-bd46-b1c079191224/9c4042a4c2e6d1f661f4c58cf4d129e9, x64c.exe (206cf4d129e9 / v64c_redist) = undefined, sha1 = be4f7ad520349d9d0683ab9dd171b3a1e4db426b, caller = response.file.finish 
2020-12-18T21: 46: 20.895Z: Finished checking prerequisites: err = undefined
2020-12-18T21: 46: 20.898Z: wwise.2019_2_8_7432: EndOperation = 'prepare_prerequisites' 
2020-12-18T21: 46: 20.901Z: wwise.2019_2_8_7432: BeginOperation = 'install_prerequisites' 
2020-12-18T21: 46: 25.870Z : Error: Unable to start the installation process. The user hasn't granted permission. 
2020-12-18T21: 46: 25.870Z: Tracking: launcher / install / wwise.2019_2_8_7432 / prerequisites-error 
2020-12-18T21: 46: 25.874Z: Installation failed: error installing prerequisites 
2020-12-18T21: 46: 25.881 Z: wwise.2019_2_8_7432: EndOperation = 'install_prerequisites' 
2020-12-18T21: 46: 25.882Z: wwise.2019_2_8_7432: Error: 'Error: Installation failed: error installing prerequisites'
2020-12-18T21: 46: 25.885Z: Tracking: launcher / error / wwise.2019_2_8_7432 / Error: Installation failed: error installing prerequisitesError: Installation failed: error installing prerequisites 
    at Object. <anonymous> (C: \ Program Files \ Wwise Launcher \ resources \ app.asar \ core \ backend \ prerequisites-install.js: 72: 19) 
    at Generator.next (<anonymous>) 
    at fulfilled (C: \ Program Files \ Wwise Launcher \ resources \ app.asar \ core \ backend \ prerequisites-install.js: 5: 58) 
    at runMicrotasks (<anonymous>) 
    at processTicksAndRejections (internal / process / task_queues.js: 97: 5) 
2020-12- 18T21: 46: 25.889Z: Error Error: Installation failed: error installing prerequisites
2020-12-18T21: 46: 25.892Z: wwise.2019_2_8_7432: State = 'failed'

It is also odd that in my Appdata \ Roaming folder I am seeing 2 Wwise Launcher related folders: -

     AppData\Roaming\Wwise Launcher

     AppData\Roaming\WwiseLauncher

These exist even after uninstalling the previous version of the tool and deleting any existing folder references to Wwise.

It also seems like my launcher installation has moved from "Program Files (x86)" to "Program Files".

This is the first time that I have had an issue like this upgrading Wwise. Has anyone else seen this and do you have any suggestions for a solution?

David Ollman

 

Comments

Dear Ollie, Can you confirm the special build by Denys fixes the issue?

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Hey! I got this error after accidentally hiding my appdata files. Check to make sure your files are not hidden in properties.

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Hi , turn on the Windows Firewall ( Брандмауэр ) (brick wall with a globe)

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Hi! In downloading process I found this error.
Download of https://blob-api-builds.gowwise.com/2021.1.7_7796/Demo_Cube_v2021.1.7_Build7796.Windows.tar.xz?Expires=1646267695&Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9ibG9iLWFwaS1idWlsZHMuZ293d2lzZS5jb20vMjAyMS4xLjdfNzc5Ni9EZW1vX0N1YmVfdjIwMjEuMS43X0J1aWxkNzc5Ni5XaW5kb3dzLnRhci54eiIsIkNvbmRpdGlvbiI6eyJEYXRlTGVzc1RoYW4iOnsiQVdTOkVwb2NoVGltZSI6MTY0NjI2NzY5NX19fV19&Signature=Yh0ATqNeEogf4KW~Sd86K63z5WWrGoLmaHt0RSEWFZoW5LomwGyw9FbagCBKTcrVjUKkXHNXJqB-K573ZLzrGNej4R~iLmtjeegWC7ALPHRj-QWqRnMoeh5MtS0O9HoNX796e-haMIFP0hFfw8GO6o0JXuAMTypknw861jL9CVDL~wdi77zKaWiY0qyYyIIsMtol29gWkltE-q8PqihyRmb
Anyone knows how can I fix it?
Thanks.

Answer 1

Hi,

We are currently working on this issue and think that we might have found a solution, would you care to test this version of the Wwise Launcher and let us know if it fixes the issue ?

http://www.audiokinetic.com/download/WwiseLauncher-2020.3.2.msi

Thanks !

Comments

Unfortunately I seem to get the same failure installing pre-requisites after installing the supplied MSI, creating an offline installation and attempting to install it.

Here's the log:-

2021-01-15T22:11:35.001Z: Initializing module: install-log
2021-01-15T22:11:35.002Z: === System Data ===
2021-01-15T22:11:35.003Z:    Initializing WwiseLauncher 2020.3.1.717
2021-01-15T22:11:35.004Z:    Wwise Launcher 2020.3.1.717
2021-01-15T22:11:35.004Z:    locale: en-US
2021-01-15T22:11:35.005Z:    exe: C:\Program Files\Wwise Launcher\Wwise Launcher.exe
2021-01-15T22:11:35.005Z:    app: C:\Program Files\Wwise Launcher\resources\app.asar
2021-01-15T22:11:35.006Z:    node version: v12.18.3
2021-01-15T22:11:35.006Z:    argv:C:\Program Files\Wwise Launcher\Wwise Launcher.exe --install=A:\Wwise\Wwise 2019.2.8.7432 (Test)"
2021-01-15T22:11:35.007Z:    userData: C:\Users\David Ollman\AppData\Roaming\WwiseLauncher
2021-01-15T22:11:35.007Z:    appData: C:\Users\David Ollman\AppData\Roaming
2021-01-15T22:11:35.008Z:    module: C:\Program Files\Wwise Launcher\Wwise Launcher.exe
2021-01-15T22:11:35.008Z:    home: C:\Users\David Ollman
2021-01-15T22:11:35.009Z:    temp: C:\Users\David Ollman\AppData\Local\Temp
2021-01-15T22:11:35.009Z:    logPath: C:\Users\David Ollman\AppData\Local\Temp\WwiseLauncher\Log\WwiseLauncher.{2021-1-15}.{16-11-34-999}.log
2021-01-15T22:11:35.010Z: Initializing module: settings
2021-01-15T22:11:35.022Z: New userLocalId: 4f9097f46cc5477016064f7cce16e6f3
2021-01-15T22:11:35.023Z: Tracking: launcher/newUserLocalId
2021-01-15T22:11:35.025Z: Initializing module: SSLCertificatesService
2021-01-15T22:11:35.111Z: Initializing module: install
2021-01-15T22:11:35.111Z: Initializing module: install-bundle
2021-01-15T22:11:35.112Z: Initializing module: eula-history
2021-01-15T22:11:35.124Z: Initializing module: install-table
2021-01-15T22:11:35.127Z: Could not execute operation 'Load Install Table': ENOENT: no such file or directory, open 'C:\Program Files (x86)\Audiokinetic\Data\install-table.json'
2021-01-15T22:11:35.165Z: default bundles path C:\Users\David Ollman\AppData\Roaming\WwiseLauncher\Json\wwise-projects-info.json
2021-01-15T22:11:35.166Z: Could not execute operation 'Load Default Bundles match': ENOENT: no such file or directory, open 'C:\Users\David Ollman\AppData\Roaming\WwiseLauncher\Json\wwise-projects-info.json'
2021-01-15T22:11:35.166Z: Initializing module: recent-project
2021-01-15T22:11:35.167Z: Initializing module: install-progress
2021-01-15T22:11:35.167Z: Initializing module: commander
2021-01-15T22:11:35.168Z: Initializing module: project-zipper
2021-01-15T22:11:35.168Z: Initializing module: local-projects
2021-01-15T22:11:35.169Z: Initializing module: system
2021-01-15T22:11:35.169Z: Initializing module: download
2021-01-15T22:11:35.170Z: Initializing module: bundle-action
2021-01-15T22:11:35.171Z: Initializing module: unity
2021-01-15T22:11:35.172Z: Initializing module: samples
2021-01-15T22:11:35.172Z: Initializing module: about
2021-01-15T22:11:35.172Z: Initializing module: tasks-service
2021-01-15T22:11:35.173Z: Initializing module: signin
2021-01-15T22:11:35.175Z: Tracking: launcher/perf/start/time:0
2021-01-15T22:11:35.175Z: *** Modules Initialization Done! ***
2021-01-15T22:11:35.668Z: Tracking: launcher/pageVisit/
2021-01-15T22:11:35.672Z: Begin of search for local bundle in directory "A:\Wwise\Wwise 2019.2.8.7432 (Test)\bundle"
2021-01-15T22:11:35.748Z: Result of local bundle search in directory "A:\Wwise\Wwise 2019.2.8.7432 (Test)\bundle": null
2021-01-15T22:11:35.761Z: Tracking: launcher/pageVisit/Bundle/wwise.2019_2_8_7432
2021-01-15T22:11:36.149Z: Tracking: launcher/unreal/installedVersion/ version:4.26 isCustomBuild:false
2021-01-15T22:11:36.414Z: Tracking: launcher/unity/installedVersion/ version:2018.1.2f1
2021-01-15T22:12:02.002Z: Tracking: launcher/pageVisit/Plugin/wwise.2019_2_8_7432
2021-01-15T22:12:28.232Z: Tracking: launcher/installStandalone/wwise.2019_2_8_7432 children:sie.masteringsuite.2019_2_8_7432,audiokinetic.reflect.2019_2_8_7432,audiokinetic.soundseed.2019_2_8_7432,auro.headphone.2019_2_8_7432,izotope.suite.2019_2_8_7432,mcdsp.ml1futzbox.2019_2_8_7432,microsoft.msspatial.2019_2_8_7432,nuendo.gac.2019_2_8_7432
2021-01-15T22:12:28.235Z: wwise.2019_2_8_7432: State='executing'
2021-01-15T22:12:28.235Z: wwise.2019_2_8_7432: Action='0'
2021-01-15T22:12:28.266Z: Tracking: launcher/pageVisit/Bundles
2021-01-15T22:12:28.271Z: RESOLVE PROXY: https://www.audiokinetic.com/wwise/launcher/?action=allBundles DIRECT
2021-01-15T22:12:28.272Z: Setting new proxy for https:www.audiokinetic.com: DIRECT bad=false
2021-01-15T22:12:28.312Z: wwise.2019_2_8_7432: BeginOperation='prepare_prerequisites'
2021-01-15T22:12:28.405Z: Did not detect 'Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.22.27821'. Preparing install.
2021-01-15T22:12:28.407Z: Finished checking prerequisites: err=undefined
2021-01-15T22:12:28.408Z: wwise.2019_2_8_7432: EndOperation='prepare_prerequisites'
2021-01-15T22:12:28.408Z: wwise.2019_2_8_7432: BeginOperation='install_prerequisites'
2021-01-15T22:12:29.858Z: post (0): https://www.audiokinetic.com/wwise/launcher/?action=allBundles err:null statusCode:200 PROXY: null
2021-01-15T22:12:34.176Z: Error: Unable to start the installation process. The user hasn't granted permission.
2021-01-15T22:12:34.177Z: Tracking: launcher/installStandalone/wwise.2019_2_8_7432/prerequisites-error
2021-01-15T22:12:34.179Z: Installation failed: error installing prerequisites
2021-01-15T22:12:34.183Z: wwise.2019_2_8_7432: EndOperation='install_prerequisites'
2021-01-15T22:12:34.184Z: wwise.2019_2_8_7432: Error:'Error: Installation failed: error installing prerequisites'
2021-01-15T22:12:34.185Z: Tracking: launcher/error/wwise.2019_2_8_7432/Error: Installation failed: error installing prerequisitesError: Installation failed: error installing prerequisites
    at Object.<anonymous> (C:\Program Files\Wwise Launcher\resources\app.asar\core\backend\prerequisites-install.js:72:19)
    at Generator.next (<anonymous>)
    at fulfilled (C:\Program Files\Wwise Launcher\resources\app.asar\core\backend\prerequisites-install.js:5:58)
2021-01-15T22:12:34.187Z: Error Error: Installation failed: error installing prerequisites
2021-01-15T22:12:34.189Z: wwise.2019_2_8_7432: State='failed'
2021-01-15T22:12:34.190Z: Tracking: launcher/perf/installStandalone/time:5,download:null,uncompressed:18192181779
2021-01-15T22:12:35.692Z: Tracking: launcher/update//showMessage
2021-01-15T22:13:32.350Z: Tracking: launcher/openLog

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This solution isn't working for me.

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Hi Ollie,

Thanks for your feedback.
A new version of the Launcher is now out. It should address this error (offline installer).

Please try it out and let me know if it fixes the issue.

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Hi Orchil,

Which version of the Launcher were you using ? Could you try with the latest available (2020.3.2.795) if it was not the one you had been using ?

Thanks

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Hello Denys,

Over the last few days and including this morning before I responded, I tried downloading Wwise directly from the website:(https://www.audiokinetic.com/download/)

I also tried the link above that you recommended:
(http://www.audiokinetic.com/download/WwiseLauncher-2020.3.2.msi)

I even attempted to download them offline and the issue persist, I get the same message for all failed online and offline installs:
 
"Errors
Installation failed: error installing prerequisites"

There isn't a link in this thread for (2020.3.2.795) and if that isn't what is represented as the current download on audiokinetic.com, post the link and I can test it out.

Thank you for your help.

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Hi Orchil,

I am really sorry you have to deal with such a frustrating situation in the Launcher. Do you think you could provide us with some logs using the 2020.3.2.795 version of the Launcher ?

You can access your logs the "About Wwise Launcher..." entry of the question mark menu.

Thanks

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Hi Denys,
No worries and thanks for your help. There is a 8000 count character max, so here is the first part of the log:

2021-01-26T20:55:35.952Z: Initializing module: install-log
2021-01-26T20:55:35.954Z: === System Data ===
2021-01-26T20:55:35.954Z:    Initializing WwiseLauncher 2020.3.2.795
2021-01-26T20:55:35.955Z:    Wwise Launcher 2020.3.2.795
2021-01-26T20:55:35.956Z:    locale: en-US
2021-01-26T20:55:35.956Z:    exe: C:\Program Files\Wwise Launcher\Wwise Launcher.exe
2021-01-26T20:55:35.957Z:    app: C:\Program Files\Wwise Launcher\resources\app.asar
2021-01-26T20:55:35.957Z:    node version: v12.18.3
2021-01-26T20:55:35.958Z:    argv:C:\Program Files\Wwise Launcher\Wwise Launcher.exe
2021-01-26T20:55:35.958Z:    userData: C:\Users\corner\AppData\Roaming\WwiseLauncher
2021-01-26T20:55:35.959Z:    appData: C:\Users\corner\AppData\Roaming
2021-01-26T20:55:35.959Z:    module: C:\Program Files\Wwise Launcher\Wwise Launcher.exe
2021-01-26T20:55:35.960Z:    home: C:\Users\corner
2021-01-26T20:55:35.960Z:    temp: C:\Users\corner\AppData\Local\Temp
2021-01-26T20:55:35.961Z:    logPath: C:\Users\corner\AppData\Local\Temp\WwiseLauncher\Log\WwiseLauncher.{2021-1-26}.{15-55-35-950}.log
2021-01-26T20:55:35.961Z: Initializing module: settings
2021-01-26T20:55:35.962Z: Loaded user settings: {"signinUrl":"https://www.audiokinetic.com/wwise/launcher/?action=login","bundlesUrls":["https://www.audiokinetic.com/wwise/launcher/?action=allBundles"],"logUrl":"https://www.audiokinetic.com/wwise/launcher/?action=log","articleUrl":"https://www.audiokinetic.com/wwise/launcher/?action=articles","videoUrl":"https://www.audiokinetic.com/wwise/launcher/?action=videos","projectsUrl":"https://www.audiokinetic.com/wwise/launcher/?action=projects","bugReportUrl":"https://www.audiokinetic.com/wwise/launcher/?action=bugReport","bugReportFileUrl":"https://www.audiokinetic.com/wwise/launcher/?action=bugReportFile","postTrackingIntervalSec":900,"showDevTools":false,"disableAutoUpdate":false,"disableSha1Checks":false,"disableInstallCleanup":false,"disablePromoteVersionAlerts":false,"verboseLog":false,"allowInvalidCertificate":false,"concurrentInstallSteps":3,"concurrentUnpackSteps":2,"writeFileBufferSize":5242880,"debugCredentials":{"email":"","password":""},"autoDetectExistingInstalls":true,"skipAkWwiseInstall":false,"alertDismissed":[],"alertRemindLater":[],"launcherUpdateReminder":null,"remindTomorrowDuration":86400000,"remindWeekDuration":604800000,"checkAlertInterval":3600000,"http":{"default":{"maxAttempts":30,"delay":1000,"timeout":10000,"maxTimeoutMultiplier":0},"download":{"maxAttempts":15,"delay":null,"timeout":10000,"maxTimeoutMultiplier":4},"proxy":{"maxAttempts":1,"delay":1000,"timeout":2000,"maxTimeoutMultiplier":0}},"downloadDir":null,"preferredLanguage":null}
2021-01-26T20:55:35.963Z: Loaded user settings: {"mainWindowBounds":{"x":735,"y":203,"width":1104,"height":904,"minWidth":300,"minHeight":0,"maximizable":true},"analyticsRepostAttempts":{},"unitySettings":{"validExecutables":{}},"userLocalId":"7cfd3e0ee1ca41a47f9399a19e6c16b2","lastInstallDirectory":"C:\\Program Files (x86)\\Audiokinetic","lastStandaloneDirectory":"C:\\Users\\corner\\Documents"}
2021-01-26T20:55:35.964Z: Initializing module: SSLCertificatesService
2021-01-26T20:55:36.062Z: Initializing module: install
2021-01-26T20:55:36.063Z: Initializing module: install-bundle
2021-01-26T20:55:36.064Z: Initializing module: eula-history
2021-01-26T20:55:36.083Z: Loaded eula-history.json: []
2021-01-26T20:55:36.084Z: Initializing module: install-table
2021-01-26T20:55:36.085Z: Could not execute operation 'Load Install Table': ENOENT: no such file or directory, open 'C:\Program Files (x86)\Audiokinetic\Data\install-table.json'
2021-01-26T20:55:36.103Z: default bundles path C:\Users\corner\AppData\Roaming\WwiseLauncher\Json\wwise-projects-info.json
2021-01-26T20:55:36.104Z: Initializing module: recent-project
2021-01-26T20:55:36.104Z: Initializing module: install-progress
2021-01-26T20:55:36.105Z: Initializing module: commander
2021-01-26T20:55:36.105Z: Initializing module: project-zipper
2021-01-26T20:55:36.105Z: Initializing module: local-projects
2021-01-26T20:55:36.106Z: Initializing module: system
2021-01-26T20:55:36.106Z: Initializing module: download
2021-01-26T20:55:36.107Z: Initializing module: bundle-action
2021-01-26T20:55:36.108Z: Initializing module: unity
2021-01-26T20:55:36.108Z: Initializing module: samples
2021-01-26T20:55:36.109Z: Initializing module: about
2021-01-26T20:55:36.109Z: Initializing module: tasks-service
2021-01-26T20:55:36.110Z: Initializing module: signin
2021-01-26T20:55:36.115Z: Signin: Loaded JWT from file.
2021-01-26T20:55:36.116Z: Initializing module: proxy
2021-01-26T20:55:37.069Z: RESOLVE PROXY: http://www.audiokinetic.com DIRECT
2021-01-26T20:55:37.073Z: Setting new proxy for http:www.audiokinetic.com: DIRECT bad=false
2021-01-26T20:55:37.075Z: RESOLVE PROXY: https://www.audiokinetic.com DIRECT
2021-01-26T20:55:37.077Z: Setting new proxy for https:www.audiokinetic.com: DIRECT bad=false
2021-01-26T20:55:37.079Z: Initializing module: auto-update
2021-01-26T20:55:37.088Z: Initializing module: article
2021-01-26T20:55:37.090Z: Initializing module: videos
2021-01-26T20:55:37.092Z: Initializing module: CRM
2021-01-26T20:55:37.093Z: Initializing module: update-launcher
2021-01-26T20:55:37.099Z: Initializing module: promote-versions
2021-01-26T20:55:37.102Z: Checking for deferred analytics (init)
2021-01-26T20:55:37.105Z: Tracking: launcher/perf/start/time:1
2021-01-26T20:55:37.114Z: *** Modules Initialization Done! ***

---

Second part of log:

2021-01-26T20:55:37.117Z: Posting deferred analytics file analytics-deferred-posts-{5bd19068756dd3e561be3b703892c42a}-{3ec4fb8a3080096b6756d27c3bd3d102}.json
2021-01-26T20:55:37.403Z: Tracking: launcher/pageVisit/
2021-01-26T20:55:37.428Z: Retrieving articles feed
2021-01-26T20:55:37.436Z: Retrieving videos feed
2021-01-26T20:55:37.465Z: POST (0): https://www.audiokinetic.com/wwise/launcher/?action=log err:null statusCode:200 PROXY: null
2021-01-26T20:55:37.572Z: Tracking: launcher/unity/installedVersion/ version:5.3.4f1
2021-01-26T20:55:37.873Z: POST (1): https://www.audiokinetic.com/wwise/launcher/?action=articles err:null statusCode:200 PROXY: null
2021-01-26T20:55:37.885Z: POST (2): https://www.audiokinetic.com/wwise/launcher/?action=videos err:null statusCode:200 PROXY: null
2021-01-26T20:55:38.970Z: Tracking: launcher/pageVisit/Bundles
2021-01-26T20:55:40.460Z: post (3): https://www.audiokinetic.com/wwise/launcher/?action=allBundles err:null statusCode:200 PROXY: null
2021-01-26T20:55:40.505Z: Auto-update: checking for new WwiseLauncher version
2021-01-26T20:55:40.506Z: getLauncherExecutablesFromDisk() failed: ENOENT: no such file or directory, scandir 'C:\Users\corner\AppData\Local\Temp\WwiseLauncher\Update\Download'
2021-01-26T20:55:40.507Z: Auto-update: current WwiseLauncher version 2020.3.2.795 is up to date
2021-01-26T20:55:41.770Z: Tracking: launcher/pageVisit/Bundle/wwise.2019_2_8_7432
2021-01-26T20:55:41.794Z: Update bail out, bundle info not empty.
2021-01-26T20:55:46.399Z: POST (4): https://www.audiokinetic.com/wwise/launcher/?action=getFiles&bundle_id=2019.2.8_7432 err:null statusCode:200 PROXY: null
2021-01-26T20:55:48.259Z: Tracking: launcher/pageVisit/Bundles
2021-01-26T20:55:49.782Z: post (5): https://www.audiokinetic.com/wwise/launcher/?action=allBundles err:null statusCode:200 PROXY: null
2021-01-26T20:55:49.828Z: Auto-update: checking for new WwiseLauncher version
2021-01-26T20:55:49.829Z: getLauncherExecutablesFromDisk() failed: ENOENT: no such file or directory, scandir 'C:\Users\corner\AppData\Local\Temp\WwiseLauncher\Update\Download'
2021-01-26T20:55:49.829Z: Auto-update: current WwiseLauncher version 2020.3.2.795 is up to date
2021-01-26T20:55:53.017Z: Tracking: launcher/pageVisit/Bundle/wwise.2017_2_10_6745
2021-01-26T20:55:53.031Z: Update bail out, bundle info not empty.
2021-01-26T20:55:54.620Z: POST (6): https://www.audiokinetic.com/wwise/launcher/?action=getFiles&bundle_id=2017.2.10_6745 err:null statusCode:200 PROXY: null
2021-01-26T20:56:03.642Z: Tracking: launcher/pageVisit/Plugin/wwise.2017_2_10_6745
2021-01-26T20:56:03.662Z: Update bail out, bundle info not empty.
2021-01-26T20:56:05.309Z: POST (7): https://www.audiokinetic.com/wwise/launcher/?action=getFiles&bundle_id=2017.2.10_6745 err:null statusCode:200 PROXY: null
2021-01-26T20:56:14.146Z: Tracking: launcher/install/wwise.2017_2_10_6745 children:audiokinetic.convolutionreverb.2017_2_10_6745
2021-01-26T20:56:14.152Z: wwise.2017_2_10_6745: State='executing'
2021-01-26T20:56:14.153Z: wwise.2017_2_10_6745: Action='0'
2021-01-26T20:56:14.181Z: Tracking: launcher/pageVisit/Bundles
2021-01-26T20:56:14.186Z: Update bail out, bundle info not empty.
2021-01-26T20:56:14.216Z: wwise.2017_2_10_6745: BeginOperation='prepare_prerequisites'

---

Third part of log:

2021-01-26T20:56:14.244Z: Did not detect 'DirectX 9 Jun2010'. Preparing install.
2021-01-26T20:56:14.245Z: Downloading prerequisite: 'DirectX 9 Jun2010'.
2021-01-26T20:56:14.246Z: Did not detect 'Microsoft Visual C++ 2013 Redistributable (x64)'. Preparing install.
2021-01-26T20:56:14.246Z: Downloading prerequisite: 'Microsoft Visual C++ 2013 Redistributable (x64)'.
2021-01-26T20:56:14.246Z: Did not detect 'Microsoft Visual C++ 2013 Redistributable (x86)'. Preparing install.
2021-01-26T20:56:14.247Z: Downloading prerequisite: 'Microsoft Visual C++ 2013 Redistributable (x86)'.
2021-01-26T20:56:14.248Z: GET: 'https://download.microsoft.com/download/2/E/6/2E61CFA4-993B-4DD4-91DA-3737CD5CD6E3/vcredist_x64.exe'
2021-01-26T20:56:14.249Z: Starting download at byte '0' for 'https://download.microsoft.com/download/2/E/6/2E61CFA4-993B-4DD4-91DA-3737CD5CD6E3/vcredist_x64.exe' using proxy null
2021-01-26T20:56:14.258Z: GET: 'https://download.microsoft.com/download/2/E/6/2E61CFA4-993B-4DD4-91DA-3737CD5CD6E3/vcredist_x86.exe'
2021-01-26T20:56:14.258Z: Starting download at byte '0' for 'https://download.microsoft.com/download/2/E/6/2E61CFA4-993B-4DD4-91DA-3737CD5CD6E3/vcredist_x86.exe' using proxy null
2021-01-26T20:56:14.259Z: GET: 'https://download.microsoft.com/download/8/4/A/84A35BF1-DAFE-4AE8-82AF-AD2AE20B6B14/directx_Jun2010_redist.exe'
2021-01-26T20:56:14.259Z: Starting download at byte '0' for 'https://download.microsoft.com/download/8/4/A/84A35BF1-DAFE-4AE8-82AF-AD2AE20B6B14/directx_Jun2010_redist.exe' using proxy null
2021-01-26T20:56:14.485Z: Request Response (https://download.microsoft.com/download/2/E/6/2E61CFA4-993B-4DD4-91DA-3737CD5CD6E3/vcredist_x86.exe) code: 206, content-type: application/octet-stream, content-range: bytes 0-6503983/6503984
2021-01-26T20:56:14.488Z: Request Response (https://download.microsoft.com/download/8/4/A/84A35BF1-DAFE-4AE8-82AF-AD2AE20B6B14/directx_Jun2010_redist.exe) code: 206, content-type: application/octet-stream, content-range: bytes 0-100271991/100271992
2021-01-26T20:56:14.490Z: Request Response (https://download.microsoft.com/download/2/E/6/2E61CFA4-993B-4DD4-91DA-3737CD5CD6E3/vcredist_x64.exe) code: 206, content-type: application/octet-stream, content-range: bytes 0-7194311/7194312
2021-01-26T20:56:18.138Z: Tracking: launcher/download/currentAttempt=1,maxAttempts=15,SUCCESS
2021-01-26T20:56:18.141Z: End of Download https://download.microsoft.com/download/2/E/6/2E61CFA4-993B-4DD4-91DA-3737CD5CD6E3/vcredist_x64.exe (206), err=undefined, sha1=8bf41ba9eef02d30635a10433817dbb6886da5a2, caller=response.file.finish
2021-01-26T20:56:18.652Z: Tracking: launcher/download/currentAttempt=1,maxAttempts=15,SUCCESS
2021-01-26T20:56:18.656Z: End of Download https://download.microsoft.com/download/2/E/6/2E61CFA4-993B-4DD4-91DA-3737CD5CD6E3/vcredist_x86.exe (206), err=undefined, sha1=df7f0a73bfa077e483e51bfb97f5e2eceedfb6a3, caller=response.file.finish
2021-01-26T20:56:38.022Z: Tracking: launcher/download/currentAttempt=1,maxAttempts=15,SUCCESS
2021-01-26T20:56:38.042Z: End of Download https://download.microsoft.com/download/8/4/A/84A35BF1-DAFE-4AE8-82AF-AD2AE20B6B14/directx_Jun2010_redist.exe (206), err=undefined, sha1=f8f1217f666bf2f6863631a7d5e5fb3a8d1542df, caller=response.file.finish
2021-01-26T20:56:38.044Z: Finished checking prerequisites: err=undefined
2021-01-26T20:56:38.045Z: wwise.2017_2_10_6745: EndOperation='prepare_prerequisites'
2021-01-26T20:56:38.047Z: wwise.2017_2_10_6745: BeginOperation='install_prerequisites'
2021-01-26T20:56:38.159Z: Error: Couldn't elevate, exit code 3221225781
2021-01-26T20:56:38.160Z: Tracking: launcher/install/wwise.2017_2_10_6745/prerequisites-error
2021-01-26T20:56:38.164Z: Installation failed: error installing prerequisites
2021-01-26T20:56:38.165Z: wwise.2017_2_10_6745: EndOperation='install_prerequisites'
2021-01-26T20:56:38.166Z: wwise.2017_2_10_6745: Error:'Error: Installation failed: error installing prerequisites'
2021-01-26T20:56:38.166Z: Tracking: launcher/error/wwise.2017_2_10_6745/Error: Installation failed: error installing prerequisitesError: Installation failed: error installing prerequisites
    at Object.<anonymous> (C:\Program Files\Wwise Launcher\resources\app.asar\core\backend\prerequisites-install.js:72:19)
    at Generator.throw (<anonymous>)
    at rejected (C:\Program Files\Wwise Launcher\resources\app.asar\core\backend\prerequisites-install.js:6:65)
    at runMicrotasks (<anonymous>)
    at processTicksAndRejections (internal/process/task_queues.js:97:5)
2021-01-26T20:56:38.170Z: Error Error: Installation failed: error installing prerequisites
2021-01-26T20:56:38.171Z: wwise.2017_2_10_6745: State='failed'
2021-01-26T20:56:38.172Z: Tracking: launcher/perf/install/time:24,download:901329320,uncompressed:7061092352
2021-01-26T20:56:40.521Z: Tracking: launcher/openLog

---

Getting on the thread with a similar or related issue. Using the most recent version of the launcher (2020.3.2.795), trying to install Wwise 2019.2.8.7432. Getting installation failure with

Download of https://download.microsoft.com/download/8/4/A/84A35BF1-DAFE-4AE8-82AF-AD2AE20B6B14/directx_Jun2010_redist.exe failed with HTTP status code: 404

It looks like the download has been removed recently - the search on MS site leads to broken download pages. This looks a bit different from the log in the original post but I am wondering if MS is doing some reorgs there and was serving broken files for a while, now just responding with 404.

---

Yep. We are currently testing a new release of the Launcher that would fix this. Sorry for the inconvenience.

---

2020.3.2.803 should now be available to fix this directX download issue.
Let us know if this does not work for you.

---

I had the same issue and the latest version of Wwise Launcher didn't resolve it unfortunately.

---

I am still having this same issue with Windows installs and the latest version of the launcher.

---

I'm finally able to loop back around to this and unfortunately the problem is still persisting. I'm creating an offline installer for Wwise 2019.2.9.7459, using Launcher 2020.3.2.803.

When I try to install the package I get the follow log:-

2021-02-22T18:08:43.775Z: Initializing module: install-log
2021-02-22T18:08:43.776Z: === System Data ===
2021-02-22T18:08:43.776Z:    Initializing WwiseLauncher 2020.3.2.803
2021-02-22T18:08:43.780Z:    Wwise Launcher 2020.3.2.803
2021-02-22T18:08:43.781Z:    locale: en-US
2021-02-22T18:08:43.781Z:    exe: C:\Program Files\Wwise Launcher\Wwise Launcher.exe
2021-02-22T18:08:43.782Z:    app: C:\Program Files\Wwise Launcher\resources\app.asar
2021-02-22T18:08:43.783Z:    node version: v12.18.3
2021-02-22T18:08:43.783Z:    argv:C:\Program Files\Wwise Launcher\Wwise Launcher.exe --install=A:\Wwise\Installer\Wwise 2019.2.9.7459 (Full)"
2021-02-22T18:08:43.784Z:    userData: C:\Users\David Ollman\AppData\Roaming\WwiseLauncher
2021-02-22T18:08:43.784Z:    appData: C:\Users\David Ollman\AppData\Roaming
2021-02-22T18:08:43.785Z:    module: C:\Program Files\Wwise Launcher\Wwise Launcher.exe
2021-02-22T18:08:43.786Z:    home: C:\Users\David Ollman
2021-02-22T18:08:43.786Z:    temp: C:\Users\David Ollman\AppData\Local\Temp
2021-02-22T18:08:43.787Z:    logPath: C:\Users\David Ollman\AppData\Local\Temp\WwiseLauncher\Log\WwiseLauncher.{2021-2-22}.{12-8-43-773}.log
2021-02-22T18:08:43.788Z: Initializing module: settings
2021-02-22T18:08:43.790Z: Loaded user settings: {"signinUrl":"https://www.audiokinetic.com/wwise/launcher/?action=login","bundlesUrls":["https://www.audiokinetic.com/wwise/launcher/?action=allBundles"],"logUrl":"https://www.audiokinetic.com/wwise/launcher/?action=log","articleUrl":"https://www.audiokinetic.com/wwise/launcher/?action=articles","videoUrl":"https://www.audiokinetic.com/wwise/launcher/?action=videos","projectsUrl":"https://www.audiokinetic.com/wwise/launcher/?action=projects","bugReportUrl":"https://www.audiokinetic.com/wwise/launcher/?action=bugReport","bugReportFileUrl":"https://www.audiokinetic.com/wwise/launcher/?action=bugReportFile","postTrackingIntervalSec":900,"showDevTools":false,"disableAutoUpdate":false,"disableTracking":false,"disableSha1Checks":false,"disableInstallCleanup":false,"disablePromoteVersionAlerts":false,"verboseLog":false,"allowInvalidCertificate":false,"concurrentInstallSteps":3,"concurrentUnpackSteps":2,"writeFileBufferSize":5242880,"debugCredentials":{"email":"","password":""},"autoDetectExistingInstalls":true,"skipAkWwiseInstall":false,"alertDismissed":[],"alertRemindLater":[],"launcherUpdateReminder":null,"remindTomorrowDuration":86400000,"remindWeekDuration":604800000,"checkAlertInterval":3600000,"http":{"default":{"maxAttempts":50,"delay":1000,"timeout":10000,"maxTimeoutMultiplier":0},"download":{"maxAttempts":15,"delay":null,"timeout":10000,"maxTimeoutMultiplier":4},"proxy":{"maxAttempts":1,"delay":1000,"timeout":2000,"maxTimeoutMultiplier":0}},"downloadDir":null,"preferredLanguage":null}
2021-02-22T18:08:43.792Z: Loaded user settings: {"mainWindowBounds":{"x":-1521,"y":115,"width":1357,"height":1053,"minWidth":300,"minHeight":0},"analyticsRepostAttempts":{},"unitySettings":{"validExecutables":{}},"userLocalId":"6ecc91e5da1381264d76e85bb3316115","lastInstallDirectory":"C:\\Program Files (x86)\\Audiokinetic","lastStandaloneDirectory":"A:\\Wwise\\Installer"}

---

Log Continued:-

2021-02-22T18:08:43.794Z: Initializing module: SSLCertificatesService
2021-02-22T18:08:43.945Z: Initializing module: install
2021-02-22T18:08:43.945Z: Initializing module: install-bundle
2021-02-22T18:08:43.946Z: Initializing module: eula-history
2021-02-22T18:08:43.974Z: Loaded eula-history.json: []
2021-02-22T18:08:43.974Z: Initializing module: install-table
2021-02-22T18:08:43.976Z: Could not execute operation 'Load Install Table': ENOENT: no such file or directory, open 'C:\Program Files (x86)\Audiokinetic\Data\install-table.json'
2021-02-22T18:08:44.028Z: default bundles path C:\Users\David Ollman\AppData\Roaming\WwiseLauncher\Json\wwise-projects-info.json
2021-02-22T18:08:44.029Z: Initializing module: recent-project
2021-02-22T18:08:44.032Z: Initializing module: install-progress
2021-02-22T18:08:44.034Z: Initializing module: commander
2021-02-22T18:08:44.037Z: Initializing module: project-zipper
2021-02-22T18:08:44.040Z: Initializing module: local-projects
2021-02-22T18:08:44.044Z: Initializing module: system
2021-02-22T18:08:44.046Z: Initializing module: download
2021-02-22T18:08:44.049Z: Initializing module: bundle-action
2021-02-22T18:08:44.052Z: Initializing module: unity
2021-02-22T18:08:44.055Z: Initializing module: samples
2021-02-22T18:08:44.058Z: Initializing module: about
2021-02-22T18:08:44.061Z: Initializing module: tasks-service
2021-02-22T18:08:44.062Z: Initializing module: signin
2021-02-22T18:08:44.068Z: Tracking: launcher/perf/start/time:0
2021-02-22T18:08:44.070Z: *** Modules Initialization Done! ***
2021-02-22T18:08:44.542Z: Tracking: launcher/pageVisit/
2021-02-22T18:08:44.546Z: Begin of search for local bundle in directory "A:\Wwise\Installer\Wwise 2019.2.9.7459 (Full)\bundle"
2021-02-22T18:08:44.594Z: Result of local bundle search in directory "A:\Wwise\Installer\Wwise 2019.2.9.7459 (Full)\bundle": null
2021-02-22T18:08:44.604Z: Tracking: launcher/pageVisit/Bundle/wwise.2019_2_9_7459
2021-02-22T18:08:45.025Z: Tracking: launcher/unreal/installedVersion/ version:4.26 isCustomBuild:false
2021-02-22T18:08:45.330Z: Tracking: launcher/unity/installedVersion/ version:2018.1.2f1
2021-02-22T18:09:13.483Z: Tracking: launcher/pageVisit/Plugin/wwise.2019_2_9_7459
2021-02-22T18:09:30.408Z: Tracking: launcher/installStandalone/wwise.2019_2_9_7459 children:sie.masteringsuite.2019_2_9_7459,audiokinetic.convolutionreverb.2019_2_9_7459,audiokinetic.audioease.2019_2_9_7459,microsoft.msspatial.2019_2_9_7459
2021-02-22T18:09:30.411Z: wwise.2019_2_9_7459: State='executing'
2021-02-22T18:09:30.412Z: wwise.2019_2_9_7459: Action='0'
2021-02-22T18:09:30.423Z: Tracking: launcher/pageVisit/Bundles
2021-02-22T18:09:30.433Z: RESOLVE PROXY: https://www.audiokinetic.com/wwise/launcher/?action=allBundles DIRECT
2021-02-22T18:09:30.435Z: Setting new proxy for https:www.audiokinetic.com: DIRECT bad=false
2021-02-22T18:09:30.455Z: wwise.2019_2_9_7459: BeginOperation='prepare_prerequisites'
2021-02-22T18:09:30.534Z: Did not detect 'Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.22.27821'. Preparing install.
2021-02-22T18:09:30.535Z: Finished checking prerequisites: err=undefined
2021-02-22T18:09:30.536Z: wwise.2019_2_9_7459: EndOperation='prepare_prerequisites'
2021-02-22T18:09:30.538Z: wwise.2019_2_9_7459: BeginOperation='install_prerequisites'
2021-02-22T18:09:31.947Z: post (0): https://www.audiokinetic.com/wwise/launcher/?action=allBundles err:null statusCode:200 PROXY: null
2021-02-22T18:09:34.999Z: Error: Command `"A:\Wwise\Installer\Wwise 2019.2.9.7459 (Full)\bundle\prerequisites\vc2015_2019redist_x64.exe" /q /norestart` failed with code ENOENT. spawn C:\WINDOWS\system32\cmd.exe ENOENT
2021-02-22T18:09:34.999Z: Tracking: launcher/installStandalone/wwise.2019_2_9_7459/prerequisites-error
2021-02-22T18:09:35.003Z: Installation failed: error installing prerequisites
2021-02-22T18:09:35.009Z: wwise.2019_2_9_7459: EndOperation='install_prerequisites'
2021-02-22T18:09:35.010Z: wwise.2019_2_9_7459: Error:'Error: Installation failed: error installing prerequisites'
2021-02-22T18:09:35.013Z: Tracking: launcher/error/wwise.2019_2_9_7459/Error: Installation failed: error installing prerequisitesError: Installation failed: error installing prerequisites
    at Object.<anonymous> (C:\Program Files\Wwise Launcher\resources\app.asar\core\backend\prerequisites-install.js:72:19)
    at Generator.next (<anonymous>)
    at fulfilled (C:\Program Files\Wwise Launcher\resources\app.asar\core\backend\prerequisites-install.js:5:58)
2021-02-22T18:09:35.016Z: Error Error: Installation failed: error installing prerequisites
2021-02-22T18:09:35.020Z: wwise.2019_2_9_7459: State='failed'
2021-02-22T18:09:35.023Z: Tracking: launcher/perf/installStandalone/time:4,download:null,uncompressed:14579752488
2021-02-22T18:09:39.627Z: Tracking: launcher/update//showMessage
2021-02-22T18:09:56.646Z: Tracking: launcher/openLog

---

The only way that I have been able to make it work on a machine that has previously had an installation of Wwise is to uninstall Wwise, the Launcher and then delete everything AK/Wwise related from the Appdata\Roaming folder.

---

I have just tried to upgrade to Wwise Launcher 2020.3.3.859 & Wwise 2021.1.0.7575. Here is what I did:-

Uninstalled current Wwise Launcher
Deleted the contents of "C:\Program Files (x86)\Audiokinetic"
Deleted <User>\AppData\Roaming\Audiokinetic
Deleted <User>\AppData\Roaming\Wwise Launcher
Deleted <User>\AppData\Roaming\WwiseLauncher
Rebooted my PC
Downloaded and installed the latest Launcher from the website
Indicated all of the appropriate features and plugins that I need and clicked Install.

After selecting "Yes" to allow "Allow app to make changes", I get the now usual message of "Installation failed: error installing prerequisites".

This info is in the log:-

2021-03-15T20:15:08.707Z: wwise.2021_1_0_7575: BeginOperation='prepare_prerequisites'
2021-03-15T20:15:08.816Z: Did not detect 'Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.22.27821'. Preparing install.
2021-03-15T20:15:08.817Z: Downloading prerequisite: 'Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.22.27821'.
2021-03-15T20:15:08.822Z: GET: 'https://download.visualstudio.microsoft.com/download/pr/cc0046d4-e7b4-45a1-bd46-b1c079191224/9c4042a4c2e6d1f661f4c58cf4d129e9/vc_redist.x64.exe'
2021-03-15T20:15:08.823Z: Starting download at byte '0' for 'https://download.visualstudio.microsoft.com/download/pr/cc0046d4-e7b4-45a1-bd46-b1c079191224/9c4042a4c2e6d1f661f4c58cf4d129e9/vc_redist.x64.exe' using proxy null
2021-03-15T20:15:08.911Z: Request Response (https://download.visualstudio.microsoft.com/download/pr/cc0046d4-e7b4-45a1-bd46-b1c079191224/9c4042a4c2e6d1f661f4c58cf4d129e9/vc_redist.x64.exe) code: 206, content-type: application/octet-stream, content-range: bytes 0-15080791/15080792
2021-03-15T20:15:09.198Z: Tracking: launcher/download/currentAttempt=1,maxAttempts=15,SUCCESS
2021-03-15T20:15:09.199Z: End of Download https://download.visualstudio.microsoft.com/download/pr/cc0046d4-e7b4-45a1-bd46-b1c079191224/9c4042a4c2e6d1f661f4c58cf4d129e9/vc_redist.x64.exe (206), err=undefined, sha1=be4f7ad520349d9d0683ab9dd171b3a1e4db426b, caller=response.file.finish
2021-03-15T20:15:09.201Z: Finished checking prerequisites: err=undefined
2021-03-15T20:15:09.203Z: wwise.2021_1_0_7575: EndOperation='prepare_prerequisites'
2021-03-15T20:15:09.205Z: wwise.2021_1_0_7575: BeginOperation='install_prerequisites'
2021-03-15T20:15:16.073Z: Error: Unable to start the installation process. The user hasn't granted permission.
2021-03-15T20:15:16.074Z: Tracking: launcher/install/wwise.2021_1_0_7575/prerequisites-error
2021-03-15T20:15:16.076Z: Installation failed: error installing prerequisites
2021-03-15T20:15:16.079Z: wwise.2021_1_0_7575: EndOperation='install_prerequisites'
2021-03-15T20:15:16.080Z: wwise.2021_1_0_7575: Error:'Error: Installation failed: error installing prerequisites'
2021-03-15T20:15:16.082Z: Tracking: launcher/error/wwise.2021_1_0_7575/Error: Installation failed: error installing prerequisitesError: Installation failed: error installing prerequisites
    at Object.<anonymous> (C:\Program Files\Wwise Launcher\resources\app.asar\core\backend\prerequisites-install.js:72:19)
    at Generator.next (<anonymous>)
    at fulfilled (C:\Program Files\Wwise Launcher\resources\app.asar\core\backend\prerequisites-install.js:5:58)
    at runMicrotasks (<anonymous>)
    at processTicksAndRejections (internal/process/task_queues.js:97:5)
2021-03-15T20:15:16.084Z: Error Error: Installation failed: error installing prerequisites
2021-03-15T20:15:16.086Z: wwise.2021_1_0_7575: State='failed'

---

If it helps it looks like I currently have MVC++ 2015-2019 Redistributable (x64) - 14.28.29334 installed, whereas you are trying to download 14.22.27821. Is this a huge issue having a newer version?

I get a 0x80070666 error forcibly trying to install the older version out side of your launcher.

---

Hi Ollie,

I'm really sorry that you are facing these issues!

Having a newer version of the redistributable should not cause any issues. Judging by the log, the error is not caused by a concrete redistributable failing.

Could you by any chance share the path at which you are trying to install Wwise? Would installing it in a different location change anything?

Thanks

---

I try to install Wwise to "C:\Program Files (x86)\AudioKinetic\Wwise" I remove the version ID from the folder name so that I don't have to keep updating the path in UE4.

---

Thank you!

We don't have the exact cause for the issue you're facing yet, and are trying to reproduce it on our side to ensure we can address it.

Do you have a folder at C:\Users\<User>\AppData\Local\Temp\WwiseLauncher\wwise.2021_1_0_7575_prerequisites? It should contain the installation packages for the redistributables (vc2015_2019redist_x64.exe in your case).

Also, could you please check the value of the ComSpec environmental variable on your PC? It should be "C:\Windows\System32\cmd.exe" or something similar.

---

Yes, I do see that folder and that specific file.

ComSpec is currently set to:- %SystemRoot%\system32\cmd.exe

If there is any way that I can hep you by sharing my desktop and investigating the issue please let me know.

Answer 2

Try to install Visual studio 2017