Community Q&A

Welcome to Audiokinetic’s community-driven Q&A forum. This is the place where Wwise and Strata users help each other out. For direct help from our team, please use the Support Tickets page. To report a bug, use the Bug Report option in the Audiokinetic Launcher. (Note that Bug Reports submitted to the Q&A forum will be rejected. Using our dedicated Bug Report system ensures your report is seen by the right people and has the best chance of being fixed.)

To get the best answers quickly, follow these tips when posting a question:

  • Be Specific: What are you trying to achieve, or what specific issue are you running into?
  • Include Key Details: Include details like your Wwise and game engine versions, operating system, etc.
  • Explain What You've Tried: Let others know what troubleshooting steps you've already taken.
  • Focus on the Facts: Describe the technical facts of your issue. Focusing on the problem helps others find a solution quickly.

Installation failed: error installing prerequisites

0 votes
2020-12-21T06:52:41.297Z: Finished checking prerequisites: err=undefined
2020-12-21T06:52:41.298Z: wwise.2019_2_8_7432: EndOperation='prepare_prerequisites'
2020-12-21T06:52:41.298Z: wwise.2019_2_8_7432: BeginOperation='install_prerequisites'
2020-12-21T06:52:42.859Z: Error: Unable to start the installation process. The user hasn't granted permission.
2020-12-21T06:52:42.859Z: Tracking: launcher/install/wwise.2019_2_8_7432/prerequisites-error
2020-12-21T06:52:42.860Z: Installation failed: error installing prerequisites
2020-12-21T06:52:42.861Z: wwise.2019_2_8_7432: EndOperation='install_prerequisites'
2020-12-21T06:52:42.861Z: wwise.2019_2_8_7432: Error:'Error: Installation failed: error installing prerequisites'
2020-12-21T06:52:42.862Z: Tracking: launcher/error/wwise.2019_2_8_7432/Error: Installation failed: error installing prerequisitesError: Installation failed: error installing prerequisites
    at Object.<anonymous> (C:\Program Files\Wwise Launcher\resources\app.asar\core\backend\prerequisites-install.js:72:19)
    at Generator.next (<anonymous>)
    at fulfilled (C:\Program Files\Wwise Launcher\resources\app.asar\core\backend\prerequisites-install.js:5:58)
    at runMicrotasks (<anonymous>)
    at processTicksAndRejections (internal/process/task_queues.js:97:5)
2020-12-21T06:52:42.863Z: Error Error: Installation failed: error installing prerequisites
2020-12-21T06:52:42.864Z: wwise.2019_2_8_7432: State='failed'
2020-12-21T06:52:42.864Z: Tracking: launcher/perf/install/time:4,download:31733748,uncompressed:107059712
2020-12-21T06:52:45.151Z: Tracking: launcher/update//showMessage
2020-12-21T06:52:47.900Z: Tracking: launcher/openLog
in Feature Requests by yuan m. (140 points)

3 Answers

0 votes
same problem
by 金峰 (150 points)
+1 vote
Hi,

We are currently working on this issue and think that we might have found a solution, would you care to test this version of the Wwise Launcher and let us know if it fixes the issue ?

http://www.audiokinetic.com/download/WwiseLauncher-2020.3.2.msi

Thanks !
by Denys W. (Audiokinetic) (1.0k points)
Dear Yuan, Can you confirm the build provide fixes the issue?
by Bernard R. (Audiokinetic) (35.8k points)
0 votes
Hi,

This should now been resolved in the latest version of the Launcher.

Let me know if that resolved you problem.

Regards
by Denys W. (Audiokinetic) (1.0k points)
Its not fixed
by John B. (140 points)
Powered by Question2Answer
...