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Installation failed: error installing prerequisites

+2 votes
2020-12-21T07:37:31.183Z: Finished checking prerequisites: err=undefined
2020-12-21T07:37:31.184Z: wwise.2019_2_8_7432: EndOperation='prepare_prerequisites'
2020-12-21T07:37:31.184Z: wwise.2019_2_8_7432: BeginOperation='install_prerequisites'
2020-12-21T07:37:34.970Z: Error: Unable to start the installation process. The user hasn't granted permission.
2020-12-21T07:37:34.970Z: Tracking: launcher/install/wwise.2019_2_8_7432/prerequisites-error
2020-12-21T07:37:34.971Z: Installation failed: error installing prerequisites
2020-12-21T07:37:34.972Z: wwise.2019_2_8_7432: EndOperation='install_prerequisites'
2020-12-21T07:37:34.973Z: wwise.2019_2_8_7432: Error:'Error: Installation failed: error installing prerequisites'
2020-12-21T07:37:34.973Z: Tracking: launcher/error/wwise.2019_2_8_7432/Error: Installation failed: error installing prerequisitesError: Installation failed: error installing prerequisites
    at Object.<anonymous> (C:\Program Files\Wwise Launcher\resources\app.asar\core\backend\prerequisites-install.js:72:19)
    at Generator.next (<anonymous>)
    at fulfilled (C:\Program Files\Wwise Launcher\resources\app.asar\core\backend\prerequisites-install.js:5:58)
    at runMicrotasks (<anonymous>)
    at processTicksAndRejections (internal/process/task_queues.js:97:5)
2020-12-21T07:37:34.974Z: Error Error: Installation failed: error installing prerequisites
2020-12-21T07:37:34.975Z: wwise.2019_2_8_7432: State='failed'
asked Dec 21, 2020 in General Discussion by yuan m. (170 points)

2 Answers

0 votes

I see this line here 
Error: Unable to start the installation process. The user hasn't granted permission.
Have you tried running the installing with administrative permission? That is likely the issue. Either way, I'm not a Wwise expert, just a guy with a (similar) issue to you.

answered Jan 13 by Robert S. (140 points)
0 votes
Hi,

This issue should now be fixed in the latest version of the Launcher.
Could you let me know if that resolved your problem?

Regards
answered Feb 1 by Denys W. (Audiokinetic) (1,020 points)
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