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Wwise Launcher logs me out whenever I try to log in [closed]

0 votes
For a few days now, whenever I try to log in to my Audiokinetic account inside the Wwise Launcher, the "Log in" window pops back up as soon as I submit my email and password. I haven't been able to upgrade any of my Wwise projects, so I would really appreciate some help.
closed with the note: The problem has stopped for now, thank you for all your help. If it starts to happen again I'll post another log.
in General Discussion by Juan C. (130 points)
closed by Mads Maretty S. (Audiokinetic)

1 Answer

0 votes
 
Best answer
Hi Juan.

Sorry to hear you're being blocked by this. I'm not sure what's wrong, but could you share your Launcher's log? That will be very helpful to know if it's a connection issue, etc.
Tip: If you create a Bug Report, the logs will automatically be included and sent to us. It's the fastest way to report a problem to the relevant Team(s).
by Mads Maretty S. (Audiokinetic) (40.2k points)
selected by Mads Maretty S. (Audiokinetic)
Hi, thanks for the answer. I would share the log, but since I can't log in, sending a bug report is not possible. Any other ways I can access the log?
by Juan C. (130 points)
Yes certainly. Wwise Launcher > (?) tab > About Wwise Launcher... > Open log.
by Mads Maretty S. (Audiokinetic) (40.2k points)
Thank you! Here is a Drive link with the log in text format:

https://drive.google.com/file/d/1haZMIkc_RsKF08E785NJ-eti9jM6QJgb/view?usp=sharing
by Juan C. (130 points)
Hi again. Unfortunately, that log file does not reveal what your problem might be, but it seems like you were able to download Wwise on the 4th, so do you still have problems with this?
by Mads Maretty S. (Audiokinetic) (40.2k points)
Hello! The problem has stopped for now, thank you for all your help. If it starts to happen again I'll post another log.
by Juan C. (130 points)
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