Community Q&A

Welcome to Audiokinetic’s community-driven Q&A forum. This is the place where Wwise and Strata users help each other out. For direct help from our team, please use the Support Tickets page. To report a bug, use the Bug Report option in the Audiokinetic Launcher. (Note that Bug Reports submitted to the Q&A forum will be rejected. Using our dedicated Bug Report system ensures your report is seen by the right people and has the best chance of being fixed.)

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Cannot login to Wwise Launcher

+5 votes

Hi, I updated the Wwise launcher today, and after that, I cannot log in. Every time I switch to another window, my account automatically logs out and the login window pops up again. Now I can't download wwise samples or update my wwise version. I'm attaching the log file here, can someone help me check with this?

 

Log File

in General Discussion by Zihan F. (150 points)

3 Answers

0 votes
Hi, did you find a solution for the issue?
It happens to me all of the sudden too.
by Zevik P. (320 points)
0 votes

This was caused by a server issue following the deployment of changes affecting sign in.

It should be back to normal now, sorry for the inconvenience.

by Alexandre L. (620 points)
0 votes

Thanks for reporting the problem. A bug on our server caused this problem, which has now been fixed.

You should now be able to sing on normally in the Audiokinetic Launcher.

by Guillaume R. (Audiokinetic) (11.6k points)
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